Clinical Services Manager
| Posting date: | 13 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 30 January 2026 |
| Location: | Reading, RG1 5AN |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | A3584-26-0003 |
Summary
Clinical Services Manager Job Description Position: Clinical Services Manager Location: Service Sites within the BWPCA Delivery Port Folio Hours: 40 hours per week Contract: Fixed term 6 months (possibility of extension) Salary: DOE (Band 7/8 Equivalent, but not Agenda for Change) Reports to: Head of Service Delivery Accountable to: Chief Operating Officer Purpose of the role: The Clinical Services Manager is responsible for the day-to-day operational management of clinical services, ensuring the safe, effective, and high-quality delivery of care in line with agreed service specifications, governance frameworks, and regulatory requirements. The post holder will manage the organisations clinical service support functions, ensuring that all associated duties and responsibilities are carried out efficiently, safely, and in a timely manner. They will support the Clinical Lead and Head of Services in the management of clinical and administrative teams, including line management and supervision responsibilities, and will ensure that staff performance, attendance, and sickness are managed in accordance with organisational policies. The Clinical Services Manager will be responsible for ensuring that services meet agreed KPIs and performance targets in line with service plans and budgets. They will support and maintain CQC compliance, clinical governance, and information governance arrangements, ensuring that appropriate systems, audits, and assurance processes are in place and maintained. The role includes responsibility for infection prevention and control (IPC), cold chain management, and the safe management of clinical and non-clinical supplies, ensuring appropriate storage, stock control, monitoring, and documentation. The post holder will oversee standards of cleanliness, environmental safety, and equipment checks to ensure compliance with relevant policies, procedures, and regulations. In addition, the post holder will identify, escalate, and manage operational and clinical risks and issues, contributing to risk registers, incident reporting, investigations, and action plans as required. The Clinical Services Manager will promote a coordinated and streamlined approach to service delivery, encourage high standards of patient experience and customer service, and foster effective working relationships. They will also support service improvement initiatives and wider development processes, including the mobilisation and delivery of new or evolving services. The Role and Responsibilities: Clinical Operations & Service Delivery Support the day-to-day delivery of clinical services, ensuring services run safely, efficiently, and in line with agreed service models. Work closely with Clinical Leads to ensure operational arrangements support high-quality patient care. Ensure services meet agreed KPIs, performance targets, and contractual requirements, escalating risks or issues to the Head of Service Delivery as appropriate. Support the mobilisation and delivery of new and evolving clinical services under the direction of the Head of Service Delivery. Clinical Governance, Compliance & Quality Support the maintenance of CQC compliance, clinical governance, and information governance requirements across services. Ensure operational processes, audits, and checks are completed and documented to support inspection readiness. Support adherence to infection prevention and control (IPC) standards, including monitoring, reporting, and implementation of actions. Maintain oversight of cold chain management, clinical supplies, and equipment checks to ensure safe clinical practice. Ensure standards of cleanliness, environmental safety, and clinical readiness are maintained across service locations. Risk Management & Safety Identify, monitor, and escalate clinical and operational risks, contributing to risk registers, incident reporting, and action plans. Support the investigation and learning from incidents, complaints, and near misses, ensuring learning is shared appropriately within teams. Support Health and Safety responsibilities in line with organisational policies and procedures. Workforce & Operational Management Line manage Service Administration and Clinical staff involved in service delivery. Ensure staff rotas reflect agreed service models and escalate gaps or risks to service continuity. Monitor staff compliance with mandatory training requirements and escalate non-compliance where necessary. Support sickness management, annual leave, and return-to-work processes in line with organisational policy. Support staff development through supervision, appraisal, and training coordination. Performance, Data & Reporting Support the collection, validation, and reporting of service performance data, including KPIs and activity data. Prepare reports and information for internal governance forums, operational meetings, and service reviews. Run routine and ad hoc reports from EMIS and other systems, delegating tasks appropriately while maintaining oversight of outputs. Systems, Communication & Coordination Act as an operational point of contact for clinical service delivery issues, ensuring clear and timely communication. Delegate and oversee workflow tasks and messages within EMIS and other clinical systems. Liaise with GP practices, system partners, and internal teams as required to support service delivery. Support the maintenance of rota management systems and other operational tools. Continuous Improvement & Service Development Support service improvement initiatives and pathway development under the direction of the Head of Service Delivery and Service Development Officer. Contribute to audits, reviews, and quality improvement activity. Encourage staff to identify improvement opportunities and participate in service development work. Flexibility & Deputising Deputise for senior colleagues as appropriate and within scope. Be flexible and adaptable to meet the operational needs of clinical services. Undertake other duties commensurate with the role as directed. General Terms of Reference In carrying out the above duties, the post holder will: Work flexibly across service locations as required. Maintain confidentiality and professionalism when handling sensitive clinical and organisational information. Participate in appraisal, training, and supervision processes. Comply with all organisational policies, including Equality and Diversity, Confidentiality, and Safeguarding Children and Adults at Risk. Follow safeguarding procedures and contribute to safe systems of work. Essential Skill & Qualities: The essential skills & qualities we are looking for are: Experience coordinating or managing teams within a healthcare or clinical service environment. Degree-level qualification or equivalent experience (minimum 5 years in a relevant role). GCSEs (or equivalent), including English. Working knowledge of EMIS Web or similar clinical systems. Strong IT skills, including Word, Excel, and data handling. Good organisational and time-management skills. Clear and confident communication skills, both written and verbal. Ability to manage competing priorities in a clinical setting. Ability to work independently and as part of a multidisciplinary team. Understanding of equality, diversity, and inclusion principles. Proactive, calm, and methodical approach to work. A recognised clinical qualification is desirable. This post is subject to a DBS check. Amendments: This job description is not exhaustive and may be reviewed and amended from time to time to reflect the changing needs of the organisation. The post holder may be required to undertake other duties commensurate with the level of the role, banding, and their experience and competencies.