Service Delivery Manager
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 26 March 2026 |
| Location: | Reading, RG1 5AN |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | A3584-26-0006 |
Summary
Service Delivery Manager (Job Description) Position: Service Delivery Manager Location: Services within the BWPCA Portfolio Hours: 40 hours per week Contract: 12 months fixed term (with the possibility of extension) Salary: £47,000-£50,000 DOE per annum (Band 7 Equivalent) Reports to: Head of Service Delivery Accountable to: BWPCA Board Purpose of the role: The post holder will be responsible for day-to-day management of the services support function of the organisation, ensuring that all related duties and responsibilities are performed in an effective and timely manner. The post holder will be responsible for the management of the service & admin team, including responsibility for their line management and supervision. Ensuring that staff performance and sickness are managed appropriately. The post holder will be responsible for ensuring that the services meet KPIs and other related targets in line with the agreed service plans and budgets. In addition, you will ensure a streamlined approach for the development and delivery of services, as well as promoting good customer service and effective working relationships. Furthermore, you will support the Head of Service Delivery with wider service improvement and other development processes, including the mobilisation of new services. The Role and Responsibilities: To be responsible for the effective management of the services support function of the organisation. Be responsible for the development and delivery of new services, working under the - and the Head of Service Delivery and alongside other members of the management team to deliver against agreed quality, finance, and performance criteria. Prepare reports, data, and other information, including KPIs and external data submissions. Responsible for providing a data reporting function within the organisation, providing performance reporting for discussion at Board meetings and other internal forums. To be an active member of the management team. Oversee the on-call managers and associated processes, ensuring that issues are reported and escalated appropriately, and taking mitigating or remedial action as required. Coordinate with the Strategy and Executive team and work within the wider quality and governance frameworks of the organisation. This will include identifying areas for improvement, resolving issues, and providing information for assurance purposes to the Board. Work to ensure budgets reflect the requirements of the service in line with service plans and are consistent with available resources. Be responsible as a budget holder for budget management for services in under the direction of the Head of Service Delivery. This will include the delivery of cost improvement plans to achieve efficiency savings. Line management of all Support Officers/Service Admin, supporting staff development and providing guidance and direction. Ensure that staff rotas are updated in line with the agreed service model and escalating issues where appropriate. Ensure staff are up to date with mandatory training. Complete staff appraisals in conjunction with the Head of Service Delivery. Manage staff sickness including return to work interviews and annual leave requests in conjunction with organisational policy and procedures. Identify and deliver team training where required. Ensure that the team meets all work-related targets and that services are delivered in accordance with contractual requirements. Act as a single point for communication, advising and disseminating information to reception and administrative staff as required, modelling best practice. Develop, implement, and embed efficient operational processes and procedures adhering to relevant standards, guidelines, and legislation. Partake in audits as directed. Champion continuous improvement, working with other members of the management team and encouraging staff to participate and make suggestions for continual improvement initiatives. Coordinate the provision of services staff, ensuring sufficient cover is provided for the periods of leave and other staff absences. Support the website and newsletter with approved information from the Head of Service Delivery. Ensure that the communication about the organisation is clear, concise, and approved by the Head of Service Delivery before being disseminated. Share the learning of any incidents/complaints at team meetings (where appropriate), Support the Head of Service Delivery in discharging responsibilities for Health and Safety Delegate and oversee the processing of workflow tasks and messages. Run ad hoc and routine reports on the EMIS clinical system and delegate and supervise this task to appropriate staff within the team, validating the outputs as needed. Liaise with practices and other organisations where requested. Ensure all tasks required of the services team are covered in the absence of a member of the team. Deputise as appropriate for the - where appropriate. Be flexible and adaptable to meet the needs of the organisation. Asset Administrator for rota management system and other systems as appropriate. Any other task commensurate with the role as directed. General Terms of Reference: In carrying out the above duties the post holder will: Work flexibly across operational sites as required. Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision. Maintain organisational confidentiality and demonstrate discretion and professionalism in relation to sensitive data and information. Seek to improve personal performance, contribution, knowledge and skills. Assess own performance and take accountability for own actions, either directly or under supervision. Participate in appraisal, training and supervision processes. Ensure the implementation of all BWPCAs policies including Equal Opportunities and Diversity, Confidentiality and Safeguarding Children and Adults at Risk policies. Follow safeguarding processes and statutory authority child protection and protection of adults at risk procedures. Contribute to maintain safe systems of work and a safe environment. Undertake other duties appropriate to the grade of the post. Essential Skill & Qualities: The essential skills & qualities we are looking for are: Experience of Leading and coordinating a team. Degree qualified or equivalent of 2 years experience in similar role. Minimum requirement of GCSEs A-D including a C in English or equivalent. Intermediate Knowledge of EMIS Web. IT literacy including excellent proficiency in word processing, excel and data entry. Good interpersonal skills and willingness to work flexibly as part of a team. The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary. Good organisational skills. Confident and effective communication skills, both verbally and in writing. The ability to respond flexibly to the demands of the post. The ability to work as a member of a team. Show a capacity to work alone and the ability to keep calm under pressure. Understand and have a commitment to the principles of equal opportunity and diversity. Manage and prioritise multiple tasks. Work confidently and accurately with data and information to present an accurate picture of analysis. Use a methodical working approach and meet deadlines. Be able to work under pressure and have clear systems/strategies in order to prioritise workload. Be proactive and able to use own initiative to complete tasks and projects. This post is subject to a DBS check. Amendments: This description accurately reflects the present position, however, it may be amended and reviewed. Any change will be made following a proper period of consultation.