Care Navigator
| Posting date: | 13 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 20 February 2026 |
| Location: | Newcastle upon Tyne, NE15 8LX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4389-26-0000 |
Summary
Providing a friendly, welcoming and professional service to all patients and visitors to the practice. Answer incoming phone calls, transfer calls or deal with the caller's request. Signpost patients to the correct service. Resolving patient queries. Accepting and checking new patient registration forms. Maintain patient records on SystmOne Scanning documents Deal with practice incoming and outgoing post. Monitoring emails sent into the practice and actioning appropriately. Actioning all patient tasks in a timely manner according to urgency and due date. Provide cover during reception staff absences and annual leave. Maintain a clean, tidy, effective working area at all times. Opening and closing the practice in line with procedures as per the duty rota.