Customer Service Advisor - FCA-Regulated
| Dyddiad hysbysebu: | 13 Ionawr 2026 |
|---|---|
| Cyflog: | £12.60 i £12.6 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Chwefror 2026 |
| Lleoliad: | Manchester, Greater Manchester, M60 0AG |
| Cwmni: | Rullion |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | TR/354594_1768309808 |
Crynodeb
Start Date: Monday 26th January 2026
Background Checks: DBS and Basic Credit Check Required
Hours: Monday - Friday, 9 AM - 5 PM
Join our Compassionate Team!
Are you ready to kick the year off and make a meaningful impact while working?
Rullion is seeking Full Time Agents for our Funeral Care Plan Team to provide support during critical moments. If you're empathetic and have a strong background in customer service within an FCA-regulated environment, we want you to be part of our dedicated team.
Why Join Us?
- Join a Caring Community: At Rullion, we understand the importance of compassion and sensitivity when supporting individuals and families during difficult times. Our work isn't just a job; it's a commitment to making a difference.
- Central Location: Our opportunities are based at a head office location in the heart of Manchester, providing you with a convenient and accessible workplace.
Your Role:
As a Full Time Agent on our Funeral Care department, you will:
- Provide Compassionate Support: Offer empathy, understanding, and a caring presence to individuals and families during their time of need.
- Deliver Exceptional Customer Service: Utilize your strong customer service skills to assist clients with funeral arrangements, inquiries, and support.
- Collaborate with a Supportive Team: Work alongside a dedicated team that values empathy, respect, and professionalism.
Your Responsibilities:
- Provide professional and regulated customer service to clients regarding funeral plans.
- Ensure FCA compliance in all customer interactions.
- Handle sensitive customer data in accordance with Data Protection regulations.
- Assist clients with inquiries, policy details, and plan management.
What We're Looking For:
- FCA-Regulated Experience: Candidates must have previous experience working in a financial services or FCA-regulated role.
- Customer Service Background: Experience in a call centre or customer service environment.
- Strong Compliance Awareness: Understanding of FCA guidelines and Data Protection regulations.
- Empathy & Professionalism: Ability to support customers during sensitive conversations.
Please Note: Due to strict FCA regulations, only candidates with financial services or FCA-regulated experience will be considered for this role.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.