Student Resolution and Compliance (Casework) Manager (Maternity Cover)
| Posting date: | 13 January 2026 |
|---|---|
| Salary: | £40,528 to £51,470 per year, pro rata |
| Additional salary information: | Salary including London Weighting |
| Hours: | Part time |
| Closing date: | 12 February 2026 |
| Location: | Potters Bar, Hertfordshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | The Royal Veterinary College |
| Job type: | Temporary |
| Job reference: | ACR-0361-25 |
Summary
The Academic Registry is seeking an experienced and highly motivated Student Resolution Compliance (Casework) Manager to join the team on a part-time fixed-term maternity cover basis.
The successful candidate will lead the day-to-day operations of the Student Resolution and Compliance (SRC) team, overseeing two casework administrators, managing caseloads, and ensuring that service standards, quality assurance processes, and regulatory expectations are met. Working closely with the Assistant Registrar for Student Resolution and Compliance and colleagues across Academic Registry, the postholder will ensure all casework is managed fairly, efficiently, and in line with institutional regulations and the requirements of The Office of the Independent Adjudicator for Higher Education (OIAHE).
This role requires expert judgement, strong regulatory understanding, and the ability to communicate complex information with clarity and sensitivity.
The postholder will be a key member of the Student Resolution and Compliance team, bringing a professional, proactive, and solution-focused approach to managing student casework. They will be a confident communicator, able to engage effectively with colleagues at all levels across the RVC, students, and external stakeholders, including The Office of the Independent Adjudicator for Higher Education (OIAHE).
The successful candidate will demonstrate strong knowledge of casework management, alongside a proven ability to build and maintain effective working relationships and show initiative in resolving complex issues. A positive, can-do attitude is essential, together with the confidence to engage with individuals and groups in a clear, professional, and approachable manner.
A pro-active, flexible approach to your work is vital to deal with the competing demands and challenges of your daily work.
We offer a generous reward package and benefits including:
Competitive and attractive pension package
Generous 30 days annual leave (plus bank holidays and concessionary days) pro-rata
On site café and restaurant
Free membership to the Fitness and Wellbeing Centre located on site.
Cycle to work scheme.
A range of family friendly policies, including adoption, maternity and paternity pay and leave.
Although this is a 14-month fixed-term maternity cover appointment at 0.8 FTE (28 hours per week), to work across four days per week. Please be aware that the position could be shorter than advertised as it will depend on the return of the post-holder. The post will be based at Hawkshead Campus with the potential for some home working following successful completion of the probation period. The postholder may be required to travel between campuses as necessary to meet business needs.
For an informal discussion about this role, potential applicants are encouraged to contact the Assistant Registrar for Student Resolution and Compliance at sibaker@rvc.ac.uk.
The successful candidate will lead the day-to-day operations of the Student Resolution and Compliance (SRC) team, overseeing two casework administrators, managing caseloads, and ensuring that service standards, quality assurance processes, and regulatory expectations are met. Working closely with the Assistant Registrar for Student Resolution and Compliance and colleagues across Academic Registry, the postholder will ensure all casework is managed fairly, efficiently, and in line with institutional regulations and the requirements of The Office of the Independent Adjudicator for Higher Education (OIAHE).
This role requires expert judgement, strong regulatory understanding, and the ability to communicate complex information with clarity and sensitivity.
The postholder will be a key member of the Student Resolution and Compliance team, bringing a professional, proactive, and solution-focused approach to managing student casework. They will be a confident communicator, able to engage effectively with colleagues at all levels across the RVC, students, and external stakeholders, including The Office of the Independent Adjudicator for Higher Education (OIAHE).
The successful candidate will demonstrate strong knowledge of casework management, alongside a proven ability to build and maintain effective working relationships and show initiative in resolving complex issues. A positive, can-do attitude is essential, together with the confidence to engage with individuals and groups in a clear, professional, and approachable manner.
A pro-active, flexible approach to your work is vital to deal with the competing demands and challenges of your daily work.
We offer a generous reward package and benefits including:
Competitive and attractive pension package
Generous 30 days annual leave (plus bank holidays and concessionary days) pro-rata
On site café and restaurant
Free membership to the Fitness and Wellbeing Centre located on site.
Cycle to work scheme.
A range of family friendly policies, including adoption, maternity and paternity pay and leave.
Although this is a 14-month fixed-term maternity cover appointment at 0.8 FTE (28 hours per week), to work across four days per week. Please be aware that the position could be shorter than advertised as it will depend on the return of the post-holder. The post will be based at Hawkshead Campus with the potential for some home working following successful completion of the probation period. The postholder may be required to travel between campuses as necessary to meet business needs.
For an informal discussion about this role, potential applicants are encouraged to contact the Assistant Registrar for Student Resolution and Compliance at sibaker@rvc.ac.uk.
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