IT Field Analyst
| Posting date: | 13 January 2026 |
|---|---|
| Salary: | £28,636 to £30,394 per year |
| Additional salary information: | (for exceptional performers, there is scope for further progression up to £34,953 per annum) |
| Hours: | Full time |
| Closing date: | 25 January 2026 |
| Location: | Derby, Derbyshire |
| Remote working: | On-site only |
| Company: | University of Derby |
| Job type: | Permanent |
| Job reference: | 0243-25 |
Summary
About the College/Department
Digital Solutions & Services are responsible for providing the digital platform to enable the best possible service to staff, students and stakeholders across the University and beyond. We take a collaborative approach to developing strategic goals to provide a diverse range of information technology and business services designed to support learning, teaching and research at the University of Derby.
Digital Solutions & Services are responsible for ensuring that the University’s IT capability is fit for purpose, future focused and able to protect, support and enhance the full breadth of services that will be delivered either on campus or digitally online with contributions across the department. We aim to assist students, teaching staff, support departments and collaborative partners to ensure we are making an impact on the University’s current and future digital landscape.
About the Role
The Second Line team, develop and maintain University IT and AV systems that support the University’s teaching, learning and management functions; driving forward the efficiency, reliability and quality of the systems to maximise value and minimise risk.
The role will primarily encompass support of the front facing IT delivery including support, maintenance, and project delivery of Desktops, Applications, Audio Visual equipment to the University’s students and staff for all aspects of the core university business e.g. teaching, events, business services and research.
The role will help ensure all services are running as expected and are maintained to the correct standards.
As part of the Service Delivery function the technician will be expected to work across the various teams as and when the business requires e.g. shared service desk. The role will also require cross site working between the Derby sites e.g. Chesterfield and Derby campuses. Providing excellent development opportunities.
About You
The successful candidate will hold a relevant degree and/or demonstrable equivalent experience.
You should be able to act as an exemplar individual in terms of high performance within a multi-disciplinary IT delivery team and contributing to the overall team’s performance constructively and professionally.
You will have a strong problem solving mindset and strive to deliver operational and customer service excellence, acting as an ambassador to Digital Solutions and Services and will seek to maintain good team and business relationships within the wider institution. You should have a strong desire to develop individually and contribute to process improvements and efficiencies.
Key Contact
For further information and informal enquiries regarding the role, please contact Buzz Colder, Senior Operations & Response Centre Delivery Team Leader via p.colder@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
Digital Solutions & Services are responsible for providing the digital platform to enable the best possible service to staff, students and stakeholders across the University and beyond. We take a collaborative approach to developing strategic goals to provide a diverse range of information technology and business services designed to support learning, teaching and research at the University of Derby.
Digital Solutions & Services are responsible for ensuring that the University’s IT capability is fit for purpose, future focused and able to protect, support and enhance the full breadth of services that will be delivered either on campus or digitally online with contributions across the department. We aim to assist students, teaching staff, support departments and collaborative partners to ensure we are making an impact on the University’s current and future digital landscape.
About the Role
The Second Line team, develop and maintain University IT and AV systems that support the University’s teaching, learning and management functions; driving forward the efficiency, reliability and quality of the systems to maximise value and minimise risk.
The role will primarily encompass support of the front facing IT delivery including support, maintenance, and project delivery of Desktops, Applications, Audio Visual equipment to the University’s students and staff for all aspects of the core university business e.g. teaching, events, business services and research.
The role will help ensure all services are running as expected and are maintained to the correct standards.
As part of the Service Delivery function the technician will be expected to work across the various teams as and when the business requires e.g. shared service desk. The role will also require cross site working between the Derby sites e.g. Chesterfield and Derby campuses. Providing excellent development opportunities.
About You
The successful candidate will hold a relevant degree and/or demonstrable equivalent experience.
You should be able to act as an exemplar individual in terms of high performance within a multi-disciplinary IT delivery team and contributing to the overall team’s performance constructively and professionally.
You will have a strong problem solving mindset and strive to deliver operational and customer service excellence, acting as an ambassador to Digital Solutions and Services and will seek to maintain good team and business relationships within the wider institution. You should have a strong desire to develop individually and contribute to process improvements and efficiencies.
Key Contact
For further information and informal enquiries regarding the role, please contact Buzz Colder, Senior Operations & Response Centre Delivery Team Leader via p.colder@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk