Trainee Technical Support Assistant
| Dyddiad hysbysebu: | 13 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Company Pension Scheme, BUPA after probationary Period. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Chwefror 2026 |
| Lleoliad: | HU70BY |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | TLJ Group Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | TSA 1 |
Crynodeb
Job Description
Job Title: Trainee Technical Support Assistant
Main Purpose and Scope of the job:
The role is to work within the Technical Support Department and to ensure a high quality of support is offered to our customers in a professional manner, enhancing the reputation of TLJ Group Ltd
Reports to: The Technical Support Manager who is their line manager.
Duties and Key Responsibilities:
• Supporting customers with technical issues via telephone and via a PC.
• Supporting TLJ Engineers with technical issues via telephone an via a PC.
• Build TLJ Software either remotely on PC’s or in the cloud.
• Setting up clients access (keycards, fobs, Bluetooth keys)
• Commission software for clients or engineers.
• Be apart of the on call rota system that covers 24/7.
• Commissioning of software with Customers and Engineers.
• Customer Training regarding software.
• Maintaining customer information.
• Liaise with suppliers when required.
• Attending sites as required to suit the needs of the business.
• Attend training as and when required or requested to do so.
• Attend supervisions with line manager on a monthly basis.
• Any other reasonable request asked of by Senior Management.
Person Specifications
CRITERIA
Skills and Abilities
• Be able to give customers clear and concise information.
• To follow instructions given.
• Ability to Manage own time.
• To be able work alone or as part of a team.
Experience
• Excellent IT knowledge.
Knowledge
• Clear knowledge of Access Control
* Knowledge of Health & Safety Act.
Personal Attributes •
Approachable
• Good Sense of humour
• Excellent people skills.
• Understanding the needs of others.
Job Title: Trainee Technical Support Assistant
Main Purpose and Scope of the job:
The role is to work within the Technical Support Department and to ensure a high quality of support is offered to our customers in a professional manner, enhancing the reputation of TLJ Group Ltd
Reports to: The Technical Support Manager who is their line manager.
Duties and Key Responsibilities:
• Supporting customers with technical issues via telephone and via a PC.
• Supporting TLJ Engineers with technical issues via telephone an via a PC.
• Build TLJ Software either remotely on PC’s or in the cloud.
• Setting up clients access (keycards, fobs, Bluetooth keys)
• Commission software for clients or engineers.
• Be apart of the on call rota system that covers 24/7.
• Commissioning of software with Customers and Engineers.
• Customer Training regarding software.
• Maintaining customer information.
• Liaise with suppliers when required.
• Attending sites as required to suit the needs of the business.
• Attend training as and when required or requested to do so.
• Attend supervisions with line manager on a monthly basis.
• Any other reasonable request asked of by Senior Management.
Person Specifications
CRITERIA
Skills and Abilities
• Be able to give customers clear and concise information.
• To follow instructions given.
• Ability to Manage own time.
• To be able work alone or as part of a team.
Experience
• Excellent IT knowledge.
Knowledge
• Clear knowledge of Access Control
* Knowledge of Health & Safety Act.
Personal Attributes •
Approachable
• Good Sense of humour
• Excellent people skills.
• Understanding the needs of others.