Complaints Officer
| Dyddiad hysbysebu: | 13 Ionawr 2026 |
|---|---|
| Cyflog: | £22 i £24 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Chwefror 2026 |
| Lleoliad: | South London, London, SE1 2QH |
| Cwmni: | Daniel Owen Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 12012026_1768292807 |
Crynodeb
Job Title: Complaints Officer (Stage 2)
Location: South London
Contract: Temporary - 3 month contract
Hours: 36 per week
Pay: £22 - £24 PAYE per hour
Working Pattern: Hybrid available
Social Housing Experience Required
Daniel Owen are proud to be representing a well-known client based in the South London area who are looking for a highly skilled Complaints Officer to join their team
Key Responsibilities:
* Handle complaints in line with legislation and Ombudsman requirements.
* Act as an objective investigator for Stage 2 complaints and formal enquiries.
* Work with senior managers to prepare adjudications under statutory procedures.
* Promote effective, transparent complaints handling across the company.
* Deliver training and guidance to staff on complaints processes and legislation.
* Use case management systems to monitor performance and identify trends.
* Contribute to service improvement projects and share learning from complaints.