Complaints Officer
| Posting date: | 13 January 2026 |
|---|---|
| Salary: | £22 to £24 per hour |
| Hours: | Full time |
| Closing date: | 12 February 2026 |
| Location: | South London, London, SE1 2QH |
| Company: | Daniel Owen Ltd |
| Job type: | Temporary |
| Job reference: | 12012026_1768292807 |
Summary
Job Title: Complaints Officer (Stage 2)
Location: South London
Contract: Temporary - 3 month contract
Hours: 36 per week
Pay: £22 - £24 PAYE per hour
Working Pattern: Hybrid available
Social Housing Experience Required
Daniel Owen are proud to be representing a well-known client based in the South London area who are looking for a highly skilled Complaints Officer to join their team
Key Responsibilities:
* Handle complaints in line with legislation and Ombudsman requirements.
* Act as an objective investigator for Stage 2 complaints and formal enquiries.
* Work with senior managers to prepare adjudications under statutory procedures.
* Promote effective, transparent complaints handling across the company.
* Deliver training and guidance to staff on complaints processes and legislation.
* Use case management systems to monitor performance and identify trends.
* Contribute to service improvement projects and share learning from complaints.