Customer Service Officer
| Dyddiad hysbysebu: | 12 Ionawr 2026 |
|---|---|
| Cyflog: | £26,824 i £28,142 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Ionawr 2026 |
| Lleoliad: | Cheltenham, Gloucestershire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Cheltenham Borough Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | JOB/218 |
Crynodeb
Are you passionate about delivering outstanding customer service and making a real difference in your community?
Join us at Cheltenham Borough Council as a Customer Service Officer, where you’ll be at the heart of our housing services – supporting tenants, residents, and stakeholders with care, compassion, and professionalism.
As a Customer Service Officer, you’ll be the first point of contact for a wide range of enquiries across housing services. Whether you're resolving an issue over the phone, responding to emails, or helping a resident via our online portal, you'll play a key role in delivering a seamless, respectful and high-quality service to everyone who reaches out to us.
Working closely with our friendly and supportive Customer Services Team, you'll ensure that every interaction – no matter how complex – is handled with efficiency, empathy, and a focus on first-time resolution.
This is a full-time, permanent position.
Please note that this job advert may close early if we receive a high volume of suitable applications. Previous applicants need not apply.
Join us at Cheltenham Borough Council as a Customer Service Officer, where you’ll be at the heart of our housing services – supporting tenants, residents, and stakeholders with care, compassion, and professionalism.
As a Customer Service Officer, you’ll be the first point of contact for a wide range of enquiries across housing services. Whether you're resolving an issue over the phone, responding to emails, or helping a resident via our online portal, you'll play a key role in delivering a seamless, respectful and high-quality service to everyone who reaches out to us.
Working closely with our friendly and supportive Customer Services Team, you'll ensure that every interaction – no matter how complex – is handled with efficiency, empathy, and a focus on first-time resolution.
This is a full-time, permanent position.
Please note that this job advert may close early if we receive a high volume of suitable applications. Previous applicants need not apply.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.