Customer Service Officer
| Posting date: | 12 January 2026 |
|---|---|
| Salary: | £26,824 to £28,142 per year |
| Hours: | Full time |
| Closing date: | 25 January 2026 |
| Location: | Cheltenham, Gloucestershire |
| Remote working: | On-site only |
| Company: | Cheltenham Borough Council |
| Job type: | Permanent |
| Job reference: | JOB/218 |
Summary
Are you passionate about delivering outstanding customer service and making a real difference in your community?
Join us at Cheltenham Borough Council as a Customer Service Officer, where you’ll be at the heart of our housing services – supporting tenants, residents, and stakeholders with care, compassion, and professionalism.
As a Customer Service Officer, you’ll be the first point of contact for a wide range of enquiries across housing services. Whether you're resolving an issue over the phone, responding to emails, or helping a resident via our online portal, you'll play a key role in delivering a seamless, respectful and high-quality service to everyone who reaches out to us.
Working closely with our friendly and supportive Customer Services Team, you'll ensure that every interaction – no matter how complex – is handled with efficiency, empathy, and a focus on first-time resolution.
This is a full-time, permanent position.
Please note that this job advert may close early if we receive a high volume of suitable applications. Previous applicants need not apply.
Join us at Cheltenham Borough Council as a Customer Service Officer, where you’ll be at the heart of our housing services – supporting tenants, residents, and stakeholders with care, compassion, and professionalism.
As a Customer Service Officer, you’ll be the first point of contact for a wide range of enquiries across housing services. Whether you're resolving an issue over the phone, responding to emails, or helping a resident via our online portal, you'll play a key role in delivering a seamless, respectful and high-quality service to everyone who reaches out to us.
Working closely with our friendly and supportive Customer Services Team, you'll ensure that every interaction – no matter how complex – is handled with efficiency, empathy, and a focus on first-time resolution.
This is a full-time, permanent position.
Please note that this job advert may close early if we receive a high volume of suitable applications. Previous applicants need not apply.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.