Customer Services Team Leader
| Dyddiad hysbysebu: | 12 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Up to £27K - depending on experience |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Chwefror 2026 |
| Lleoliad: | Stanmore, HA7 4AP |
| Cwmni: | Aspire Leisure Centre |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 49 |
Crynodeb
Job Advert
We’re looking for an experienced and motivated Customer Service Team Leader to lead our customer services team at Aspire Leisure
Centre. This is a key role at the heart of the centre, responsible for delivering outstanding customer experiences, driving
membership growth and retention, and ensuring our reception and booking systems operate smoothly and professionally.
Working closely with the Centre Manager and wider team, you’ll lead, motivate and develop a busy front-of-house team, oversee
rotas and day-to-day operations, manage our leisure management system and app, and step into the Duty Manager role when required.
You’ll also play an active role in events, partnerships, reporting and continuous improvement, helping the centre meet its
performance targets while staying true to Aspire’s charitable mission.
If you’re a confident people-manager who thrives in a customer-facing environment, enjoys improving systems and processes, and
wants your work to make a genuine social impact, this is an exciting opportunity to join a values-driven organisation where your
leadership really matters.
WHY JOIN ASPIRE?
At Aspire, we’re passionate about helping people reach their full potential—our team included. When you join us, you’ll be part of
a welcoming, values-driven organisation where your work truly makes a difference. We also offer a range of benefits to support
your wellbeing and growth:
* Competitive salary
* Free membership at Aspire Leisure Centre
* Pension scheme & childcare vouchers
* Enhanced maternity/paternity pay
* Employee Assistance Programme
* A role with real purpose and impact
READY TO LEAD GREAT CUSTOMER EXPERIENCES?
Apply now and become part of something that really matters.
For more about us: www.aspire.org.uk [http://www.aspire.org.uk/]
Please note, Aspire will be reviewing applicants as and when they come in and reserve the right to appoint a suitable candidate
prior to the deadline.
We’re looking for an experienced and motivated Customer Service Team Leader to lead our customer services team at Aspire Leisure
Centre. This is a key role at the heart of the centre, responsible for delivering outstanding customer experiences, driving
membership growth and retention, and ensuring our reception and booking systems operate smoothly and professionally.
Working closely with the Centre Manager and wider team, you’ll lead, motivate and develop a busy front-of-house team, oversee
rotas and day-to-day operations, manage our leisure management system and app, and step into the Duty Manager role when required.
You’ll also play an active role in events, partnerships, reporting and continuous improvement, helping the centre meet its
performance targets while staying true to Aspire’s charitable mission.
If you’re a confident people-manager who thrives in a customer-facing environment, enjoys improving systems and processes, and
wants your work to make a genuine social impact, this is an exciting opportunity to join a values-driven organisation where your
leadership really matters.
WHY JOIN ASPIRE?
At Aspire, we’re passionate about helping people reach their full potential—our team included. When you join us, you’ll be part of
a welcoming, values-driven organisation where your work truly makes a difference. We also offer a range of benefits to support
your wellbeing and growth:
* Competitive salary
* Free membership at Aspire Leisure Centre
* Pension scheme & childcare vouchers
* Enhanced maternity/paternity pay
* Employee Assistance Programme
* A role with real purpose and impact
READY TO LEAD GREAT CUSTOMER EXPERIENCES?
Apply now and become part of something that really matters.
For more about us: www.aspire.org.uk [http://www.aspire.org.uk/]
Please note, Aspire will be reviewing applicants as and when they come in and reserve the right to appoint a suitable candidate
prior to the deadline.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.