Customer Experience Executive
| Dyddiad hysbysebu: | 12 Ionawr 2026 |
|---|---|
| Cyflog: | £27,000 i £30,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Ionawr 2026 |
| Lleoliad: | Cheltenham, Gloucestershire, GL51 4XB |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Travail Employment Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 02020964_1768217726 |
Crynodeb
Location: Cheltenham
Salary: £27,000 - £30,000
Contract: Permanent | Full-Time
We are working with a well-established, people-focused business in Cheltenham who are looking to recruit a Customer Experience Executive to join their growing team. This is an excellent opportunity for a customer-centric professional who enjoys being the key point of contact for clients and delivering consistently high service standards.
This role would suit someone with experience as a Customer Service Executive, Client Support Executive, Customer Success Coordinator, or Client Experience Advisor, who thrives in a fast-paced, collaborative environment.
The Role:As a Customer Experience Executive, you will play a key role in supporting customers throughout their journey, ensuring every interaction is efficient, professional, and positive.
Key responsibilities include:
-
Managing inbound customer calls and emails with clarity and confidence
-
Providing end-to-end customer and order support
-
Handling customer queries, returns, and low-level issues in a calm, solutions-focused manner
-
Liaising with internal teams, suppliers, and courier partners to ensure smooth service delivery
-
Maintaining accurate records using CRM and internal systems
-
Assisting with minor quote amendments and order updates
-
Contributing ideas to improve processes and enhance the overall customer experience
-
Previous experience in a customer service, client support, or customer experience role
-
A confident, professional communicator with strong interpersonal skills
-
Highly organised with excellent attention to detail
-
Comfortable working with systems, processes, and customer databases
-
A positive team player who enjoys working in a supportive, people-led environment
-
Competitive salary of £27,000 - £30,000
-
25 days annual leave plus bank holidays
-
Professional development and training opportunities
-
Enhanced maternity and paternity packages
-
Paid volunteering day each year
-
Cycle-to-work scheme, annual eye tests, and additional employee benefits
This is a fantastic opportunity for someone looking to progress their career in customer experience, client services, or customer success within a company that genuinely values its people.
Apply now or contact us for more information.
Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion.