Operations Support Officer
| Posting date: | 09 January 2026 |
|---|---|
| Salary: | £25,936 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 08 February 2026 |
| Location: | Basingstoke, Hampshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Sovereign Network Group |
| Job type: | Permanent |
| Job reference: | 7691 |
Summary
We have a great opportunity for an Operations Support Officer to join Customer Property Services Team at SNG on a Permanent Basis
Based from our office in Basingstoke, you'll combine a mix of home and office working to ensure a positive work/life balance.
About SNG
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
The Role
The role is responsible for providing operational support to the property services senior leaders and the overall operational function by collating information from locality and compliance teams, centrally coordinating key corporate reporting and compliance documentation. Ensure the teams remain on track with mandatory tasks relating to health & safety, finance, project and compliance, ensuring customers remain at the heart of our service.
Responsible to deliver the right outcome for our customer in a safe and timely way
Coordinate operational activities to secure efficiency and compliance to company policies
As required by line manager, attend contract or key meetings and provide support through minutes
Manage company details on supplier and accreditation portals to ensure currency / relevancy
Coordinate, facilitate and ensure deadlines are met for tasks relating to health & safety, finance, projects and compliance
Coordinate information from locality-based fleet champions for reporting to Fleet team
Liaise with Communications team in the production of publicity material such as press releases, emails, electronic and hard copy brochures
Support Regional and Operations Directors on tasks as and when required
Coordinate and manage the property services contract management forum and register, ensuring escalation on contract expiry and flagged tasks are completed
What we need from you
Experience of carrying out administrative tasks
Excellent organisational skills and the ability to prioritise your workload
Good communications skills with internal and external stakeholders
Experience of using payment systems to process invoices/payments
Knowledge of using multiple IT systems and a basic knowledge of Excel
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional Wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/adoption pay
Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.
Based from our office in Basingstoke, you'll combine a mix of home and office working to ensure a positive work/life balance.
About SNG
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
The Role
The role is responsible for providing operational support to the property services senior leaders and the overall operational function by collating information from locality and compliance teams, centrally coordinating key corporate reporting and compliance documentation. Ensure the teams remain on track with mandatory tasks relating to health & safety, finance, project and compliance, ensuring customers remain at the heart of our service.
Responsible to deliver the right outcome for our customer in a safe and timely way
Coordinate operational activities to secure efficiency and compliance to company policies
As required by line manager, attend contract or key meetings and provide support through minutes
Manage company details on supplier and accreditation portals to ensure currency / relevancy
Coordinate, facilitate and ensure deadlines are met for tasks relating to health & safety, finance, projects and compliance
Coordinate information from locality-based fleet champions for reporting to Fleet team
Liaise with Communications team in the production of publicity material such as press releases, emails, electronic and hard copy brochures
Support Regional and Operations Directors on tasks as and when required
Coordinate and manage the property services contract management forum and register, ensuring escalation on contract expiry and flagged tasks are completed
What we need from you
Experience of carrying out administrative tasks
Excellent organisational skills and the ability to prioritise your workload
Good communications skills with internal and external stakeholders
Experience of using payment systems to process invoices/payments
Knowledge of using multiple IT systems and a basic knowledge of Excel
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional Wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/adoption pay
Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.