Referrals Administrator/Receptionist
| Dyddiad hysbysebu: | 08 Ionawr 2026 |
|---|---|
| Cyflog: | £24,465.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24465.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Ionawr 2026 |
| Lleoliad: | Ipswich, IP12BP |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9448-26-0008 |
Crynodeb
Administrative support for the SCD Service The post holder will need to have excellent attention to detail due to the accuracy required for inputting confidential patient data Must be confident in the use of Microsoft Office applications including Word and Excel Answer the SCD phoneline during open hours. Process SCD referrals using the bespoke referral system Deal with day-to-day queries using own initiative to resolve issues within guidelines Input and update data. The ability to prioritise and organise own workload in an efficient and accurate manner. Good organisational skills and able to pay particular attention to detail Maintain filing and a retrieving system for earlier files Handle inquiries from the general public, members of the dental and medical profession and other disciplines within the NHS. Liaise between the service and other departments within the Trust Using initiative with regard to referrals received from General Dental Practitioners. Forwarding referrals to the appropriate clinic, or where appropriate, issuing of booking, compiling referral letters and liaising with the dentists/oral surgeons. Ensuring all the appropriate information and case notes are available Communication: Good written and oral communication skills are essential Liaise and communicate with work colleagues, patients, management teams and other healthcare professionals Possess good interpersonal skills, e.g. tact, sensitivity, ability to listen and to be assertive at times Keep accurate and complete records of data collected Ability to be discrete and maintain high levels of confidentiality Give appropriate advice when necessary, on the administration process Contribute to CCS internal communication strategies ensuring effective two-way communication and engagement within the organisation. Contribute to CCS external communication strategies working with the Head of Communications to raise awareness and promote the reputation of CCS services Patient and Public Engagement To contribute to ensure that CCS responsibilities to engage and consult with patients and the public are met in line with statutory requirements People Management Maintain own professional development and requirement to take part in appraisal and the KSF process Clinical and Practice Governance Observe and maintain strict confidentiality with regard to any patient/family/staff/records and information in line with the requirements of the Data Protection Act Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to CCS Information Governance and Information Security Policies The post holder must adhere to the CCS risk assessment and risk management processes The post holder must adhere to infection control policies and procedures. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services, (CCS).The post holder must participate in audits as required Provide patients and their families /carers with information on standards they should expect from the team The post holder is required to participate in relevant emergency preparedness process for their team All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures