Referrals Administrator/Receptionist | Cambridgeshire Community Services NHS Trust

Dyddiad hysbysebu:	08 Ionawr 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£24,465 per annum, pro-rata
Oriau:	Rhan Amser
Dyddiad cau:	07 Chwefror 2026
Lleoliad:	Ipswich, IP12BP
Cwmni:	Cambridgeshire Community Services NHS Tr
Math o swydd:	Parhaol
Cyfeirnod swydd:	7722607/448-AMB-7722607

Crynodeb

Your role will primarily beto manage patient referrals into the service while providing comprehensive administrative and reception support to the wider clinical and management team.

You will need to possess excellent organisational skills and must have the ability to work unaided and under their own initiative without direct supervision.

The Dental Service provides a wide range of treatments to a diverse group of people. You must possess excellent communication and people skills as some patients may present with complex/special needs.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 15th January 2026.



Administrative support for the SCD Service The post holder will need to have excellent attention to detail due to the accuracy required for inputting confidential patient data

Answer the SCD phoneline during open hours

Process SCD referrals using the bespoke referral system

Deal with day-to-day queries using own initiative to resolve issues within guidelines

Input and update data

Maintain filing and a retrieving system for earlier files

Handle inquiries from the general public, members of the dental and medical profession and other disciplines within the NHS. Liaise between the service and other departments within the Trust

Using initiative with regard to referrals received from General Dental Practitioners. Forwarding referrals to the appropriate clinic, or where appropriate, issuing of booking, compiling referral letters and liaising with the dentists/oral surgeons. Ensuring all the appropriate information and case notes are available

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Administrative support for the SCD Service

The post holder will need to have excellent attention to detail due to the accuracy required for inputting confidential patient data

Must be confident in the use of Microsoft Office applications including Word and Excel

Answer the SCD phoneline during open hours.Process SCD referrals using the bespoke referral system

Deal with day-to-day queries using own initiative to resolve issues within guidelines

Input and update data.The ability to prioritise and organise own workload in an efficient and accurate manner.Good organisational skills and able to pay particular attention to detail

Maintain filing and a retrieving system for earlier files

Handle inquiries from the general public, members of the dental and medical profession and other disciplines within the NHS. Liaise between the service and other departments within the Trust

Using initiative with regard to referrals received from General Dental Practitioners. Forwarding referrals to the appropriate clinic, or where appropriate, issuing of booking, compiling referral letters and liaising with the dentists/oral surgeons. Ensuring all the appropriate information and case notes are available

Communication:

Good written and oral communication skills are essential

Liaise and communicate with work colleagues, patients, management teams and other healthcare professionals

Possess good interpersonal skills, e.g. tact, sensitivity, ability to listen and to be assertive at times

Keep accurate and complete records of data collected

Ability to be discrete and maintain high levels of confidentiality

Give appropriate advice when necessary, on the administration process

Contribute to CCS’ internal communication strategies ensuring effective two-way communication and engagement within the organisation.Contribute to CCS’ external communication strategies working with the Head of Communications to raise awareness and promote the reputation of CCS’ services

Patient and Public Engagement

To contribute to ensure that CCS responsibilities to engage and consult with patients and the public are met in line with statutory requirements

People Management

Maintain own professional development and requirement to take part in appraisal and the KSF process

Clinical and Practice Governance

Observe and maintain strict confidentiality with regard to any patient/family/staff/records and information in line with the requirements of the Data Protection Act

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to CCS Information Governance and Information Security Policies

The post holder must adhere to the CCS risk assessment and risk management processes

The post holder must adhere to infection control policies and procedures. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services, (CCS). The post holder must participate in audits as required

Provide patients and their families /carers with information on standards they should expect from the team

The post holder is required to participate in relevant emergency preparedness process for their team

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures






This advert closes on Sunday 25 Jan 2026

Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd

Gwybodaeth am Hyderus o ran Anabledd

Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.