Customer Relations Specialist
| Dyddiad hysbysebu: | 07 Ionawr 2026 |
|---|---|
| Cyflog: | £28,000 i £31,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Chwefror 2026 |
| Lleoliad: | GL7 5TQ |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Staffline |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 107650-36959 |
Crynodeb
Customer Relations Specialist
Cirencester
Permanent
£28,000 - £31,000
Customer Relations Specialist required by well established company who are a leader in their industry. The successful Customer Relations Specialist will be responsible for complaints handling and reporting, ensuring compliance to industry standards.
Main Duties – Customer Relations Specialist
• Ensuring that complaints are recorded accurately and investigated and resolved within the required timeframes.
• Requesting additional information when required
• Assisting with the collation of evidence in response to queries and submitting responses.
• Attending meetings and taking minutes
• Analysing trends and identifying areas for improvement and providing management information.
• Undertaking call monitoring for training and continuous improvement.
• Ensuring that complaints processes are adhered to across the business.
The ideal candidate will be able to demonstrate the following: Customer Relations Specialist
• A background within a similar role handling complaints, ideally gained in a Financial Services or equivalent environment.
• Able to work well as part of a small team
• Excellent communication skills with the ability to influence others
• Able to thrive in a fast paced environment with changing priorities
• The ability to work to deadlines.
What we can offer – Customer Relations Specialist
• Enhanced Pension
• Bonus scheme
• Private health cover
If you are already a Operations Assurance Advisor, Dispute Resolution Officer, Complaints Handler you may also be suitable for this role.
Please contact Anna Hinton 01453 829521 anna.hinton@omegaresource.co.uk
Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.