Customer Services Advisor
| Dyddiad hysbysebu: | 07 Ionawr 2026 |
|---|---|
| Cyflog: | £25,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Ionawr 2026 |
| Lleoliad: | Margate, Kent |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 1 diwrnod yr wythnos |
| Cwmni: | PartnershipOne Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | PONE0005 |
Crynodeb
Working for PartnershipOne
PartnershipOne works in partnership with Canterbury, Dover and Thanet Councils to provide services across East Kent. We are a ‘can-do’ organisation; honest about what we do and how we conduct ourselves – and always proud of our services and people. We strive for excellent and cost-effective service delivery.
Customer Service Advisor- Permanent full-time positions (37 hours per week)
We are looking for people with strong communication skills and a commitment to providing a high standard of service to join our busy, friendly team providing advice to customers about a variety of council services. Although there is the potential for dealing with customers face to face, the role is predominantly telephone based.
You would need to be committed to excellent customer service standards and comfortable using a variety of IT packages, although full training will be given.
All of our posts are based on permanent full-time contracts and are open to job share and combinations of part-time hours, especially within Customer Services, where cover for the lunch periods would be helpful and may suit applicants with caring responsibilities.
Essential requirements;
The successful candidates must have previous experience in a customer service role and need to demonstrate that they are customer focussed, self-motivated and able to work well in a busy environment, both within a team and on their own. Although training will be given, we do need applicants to show they are experienced users of IT applications, specifically MS Office and have a track record of managing conflicting priorities and delivering targets effectively.
Working location
Due to some requirements of the role, we are looking for people who can work from any one of our local offices in Canterbury, Dover and Thanet when required (by prior arrangement). When not required to attend an office, we offer flexible arrangements for working either in an office, from home or a combination of both for the right candidate.
DBS check
Due to the nature of this role, the successful applicant will be required to undertake a Basic DBS check as well as a Baseline Personal Security Standard (BPSS) as part of their pre-employment clearances.
What next?
For an informal discussion about the role please contact Jo Read, Head of Customer Services, on 01227 862000.
PartnershipOne works in partnership with Canterbury, Dover and Thanet Councils to provide services across East Kent. We are a ‘can-do’ organisation; honest about what we do and how we conduct ourselves – and always proud of our services and people. We strive for excellent and cost-effective service delivery.
Customer Service Advisor- Permanent full-time positions (37 hours per week)
We are looking for people with strong communication skills and a commitment to providing a high standard of service to join our busy, friendly team providing advice to customers about a variety of council services. Although there is the potential for dealing with customers face to face, the role is predominantly telephone based.
You would need to be committed to excellent customer service standards and comfortable using a variety of IT packages, although full training will be given.
All of our posts are based on permanent full-time contracts and are open to job share and combinations of part-time hours, especially within Customer Services, where cover for the lunch periods would be helpful and may suit applicants with caring responsibilities.
Essential requirements;
The successful candidates must have previous experience in a customer service role and need to demonstrate that they are customer focussed, self-motivated and able to work well in a busy environment, both within a team and on their own. Although training will be given, we do need applicants to show they are experienced users of IT applications, specifically MS Office and have a track record of managing conflicting priorities and delivering targets effectively.
Working location
Due to some requirements of the role, we are looking for people who can work from any one of our local offices in Canterbury, Dover and Thanet when required (by prior arrangement). When not required to attend an office, we offer flexible arrangements for working either in an office, from home or a combination of both for the right candidate.
DBS check
Due to the nature of this role, the successful applicant will be required to undertake a Basic DBS check as well as a Baseline Personal Security Standard (BPSS) as part of their pre-employment clearances.
What next?
For an informal discussion about the role please contact Jo Read, Head of Customer Services, on 01227 862000.
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