Reception Supervisor | Milton Keynes University Hospital NHS Foundation Trust

Dyddiad hysbysebu:	07 Ionawr 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£27,485 - £30,162 Per annum, pro rata
Oriau:	Rhan Amser
Dyddiad cau:	06 Chwefror 2026
Lleoliad:	Milton Keynes, MK6 5LD
Cwmni:	Milton Keynes University Hospital NHS Foundation Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7719018/430-CORP25-317A

Crynodeb

Senior Reception Supervisor

Department: Outpatients Reception, Patient Access

Band 4 Agenda for Change.

Hours 2 x 22.5 hours per week.



All MKUH roles will be considered for flexible working



Patient Access has an exciting opportunity for 2 x 22.5 hour Outpatient Receptionist Supervisors to join the team. The positions require availability between 08:00 – 20:00 including weekends. Hours can be arranged on a rotating two-week basis or as fixed hours, depending on the selected candidates. The successful applicants will ideally have previously worked in a medical or healthcare setting with knowledge of medical terminology. Experience of using Microsoft packages is essential. Training will be given on eCare and the patient administration systems used, if needed.

The successful applicants must be able to demonstrate exceptional organisational skills. The role requires the ability to multitask with prioritisation of tasks. The role can be very busy with varying demands depending on the needs of the service. The successful applicants must always therefore be able to work well under pressure remaining courteous and professional. The successful candidates must be flexible to the changing needs of the department and teams, as needed. They must enjoy working as part of a large team.

Interview date: Week commencing 26.01.2026

We are unable to offer sponsorship for this role

We care We communicate We collaborate We contribute

“- NHS Survey, 2024''They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%

We are looking for someone who has the ability to adapt and work across all medical specialties as needed with excellent keyboard skills. You will be working within a large team and will need todeliver on performance targets.The successful candidate will work across multiple sites, providing care for MKUH:

MKUH Hospital Site

Witan Gate House,

Brooklands Health Centre

Lloyds Court

We are looking for dynamic candidates who have previous customer care experience and reception experience, in a front facing position. The successful candidate will be able to work on their own initiative, be proactive and able to maintain a professional demeanour whilst meeting the Trusts high standards and demonstrating our core values.

There will be an expectation of resilience, fortitude, a calm demeanour, excellent inter personal skills, robust written communication, a knowledge of excel, experience in conflict resolution, absence management, a desire to learn and develop, equality and diversity, along with the ability to empathise and act with kindness and fairness.

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.

Visit our website to explore the latest news and opportunities at MKUH -News - Milton Keynes University Hospital-

For further information about Milton Keynes please visit -Visit Milton Keynes





• Day to day supervision of Reception staff
• Planning of staff rosters, utilising Healthroster. Authorising annual leave and ensuring the service is maintained.
• Planning of daily tasks ensuring all necessary tasks are supported appropriately and providing timely responses to the service need to amend staffing rotation and rotas to meet demand.
• Undertaking one to one meeting with direct line reports.
• Responsible for ensuring Reception staff have required training and skills, reviewing individual training needs and gaps to ensure that staff are supported and trained to effectively fulfil their duties.
• Undertaking audits, including monitoring of Clinic Outcome Forms, to identify and rectify process issues.
• Monitoring of eCare request lists to ensure that patients are being offered appointments within appropriate timeframes, in liaison with Patient Pathway Co-ordinators and Operational teams.
• Ensuring Standard Operating Procedures (SOPs) are embedded within the service to ensure efficiency and provide robust governance.
• Work within a delegated budget for office equipment and services
• Implementation of Trust policies for Receptionist and Scheduling area.
• Provide a customer focused service dealing with all patients or visitors in an efficient, polite, and courteous manner
• Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff
• Interact with patients and relatives in distress in a sensitive and empathetic manner
• Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritizing skills when disseminating information
• Responsible for ensuring all activity is finalised in a timely manner using Trust’s patient administrative system (eCare) or appropriate IT system including ‘did not attends’ (DNAs) and discharges.

Please refer to the job description for further details.


This advert closes on Wednesday 21 Jan 2026