CUSTOMER SUPPORT OFFICER
| Posting date: | 07 January 2026 |
|---|---|
| Salary: | £25,583 to £26,403 per year |
| Hours: | Full time |
| Closing date: | 27 January 2026 |
| Location: | HU7 0XW |
| Company: | Hull City Council |
| Job type: | Contract |
| Job reference: | 33392 |
Summary
2 x roles available:
1 x Fixed Term, Full-time to cover secondment until February 2027
1 x Permanent, Full-time
Are you passionate about protecting the environment and want to make a real difference to residents and businesses in Hull?We’re looking for someone who can work independently, collaborate well with others, and bring energy and organisation to a fast‑paced service.
We have an exciting opportunity for a Waste Management Customer Support Officer to join our Streetscene team. In this role, you will provide high‑quality administrative and customer support to ensure our services run smoothly and efficiently.
What you’ll be doing:
Coordinating work allocation across the Waste Management and Streetscene teams
Providing day‑to‑day administrative support to officers
Responding to enquiries from residents, the call centre, internal teams, and external partners
Helping ensure we meet our customer promises and service standards
Supporting the delivery of key operational services, including waste collection and street cleansing
About you:You’ll thrive in this role if you:
Enjoy varied tasks and working in a busy environment
Have strong organisational and communication skills
Can prioritise work effectively and use your initiative
Are confident working with customers and solving problems
Have experience in administration or customer service (local government experience is an advantage but not essential)
If you want a role where your work genuinely supports cleaner, safer, and better‑managed neighbourhoods across Hull, we’d love to hear from you.
For an informal discussion about the role, please contact Rachel Flynn on 01482 615 484 or rachel.flynn@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
1 x Fixed Term, Full-time to cover secondment until February 2027
1 x Permanent, Full-time
Are you passionate about protecting the environment and want to make a real difference to residents and businesses in Hull?We’re looking for someone who can work independently, collaborate well with others, and bring energy and organisation to a fast‑paced service.
We have an exciting opportunity for a Waste Management Customer Support Officer to join our Streetscene team. In this role, you will provide high‑quality administrative and customer support to ensure our services run smoothly and efficiently.
What you’ll be doing:
Coordinating work allocation across the Waste Management and Streetscene teams
Providing day‑to‑day administrative support to officers
Responding to enquiries from residents, the call centre, internal teams, and external partners
Helping ensure we meet our customer promises and service standards
Supporting the delivery of key operational services, including waste collection and street cleansing
About you:You’ll thrive in this role if you:
Enjoy varied tasks and working in a busy environment
Have strong organisational and communication skills
Can prioritise work effectively and use your initiative
Are confident working with customers and solving problems
Have experience in administration or customer service (local government experience is an advantage but not essential)
If you want a role where your work genuinely supports cleaner, safer, and better‑managed neighbourhoods across Hull, we’d love to hear from you.
For an informal discussion about the role, please contact Rachel Flynn on 01482 615 484 or rachel.flynn@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.