Fixed Penalty Unit Support Services Administrator
| Posting date: | 06 January 2026 |
|---|---|
| Salary: | £27,204 to £27,513 per year |
| Hours: | Full time |
| Closing date: | 19 January 2026 |
| Location: | Bedlington, Northumberland |
| Remote working: | On-site only |
| Company: | Northumbria Police |
| Job type: | Permanent |
| Job reference: |
Summary
Salary: Band 4, £27,204-£27,513
Location: Bedlington
Hours/Contract: 37 Hours, Permanent
The role:
We are looking for a proactive individual to handle a variety of administrative and casework duties, ensuring our services run smoothly and efficiently. In this role, you will support the management and processing of fixed penalty notices and collision records across the Force. Additionally, you will provide valuable advice, support and information to the public, working closely with partner agencies and stakeholders to enhance our service delivery. If you thrive in a dynamic environment and are passionate about contributing to public safety, we want to hear from you!
What you’ll do:
- Input and extract data from computer systems within required deadlines in support of the flow of information between the Force, and partner/interested parties to ensure the smooth progress of offences and provision of information.
- Receive and process Information and assign to the appropriate file to ensure all files are accurate, actions are up to date and completed in a timely manner.
- Provide advice, support and information to members of the public with Fixed Penalty and collision queries, managing conflict where necessary. Converse with members of the public in person, in writing and on the phone, remaining professional throughout. Ensure accurate records of conversations are maintained and that correspondence is bespoke and well written.
- Provide advice and support to operational officers and staff regarding legislative requirements, offences and offence thresholds. Correspond with associated officers/staff, providing relevant case information and ensuring relevant legislative requirements are complied with e.g. time limits, criteria and thresholds.
- Ensure that section records and performance data are maintained utilising paper and computer systems to log information that can be retrieved when required in support of the objectives of the section.
- Make decisions re the progress of cases across the Fixed Penalty System and assessment to eligibility/legislative requirements. Prepare evidential court files and management of court submissions.
- Contribute to improving the service and support the implementation of changes to systems and procedures to progress and enhance the work of the section.
- Attend court as a witness and represent Fixed Penalty Unit in court proceedings.
- Management of high-volume mail accurately and with integrity, logging and recording appropriately as well as ensuring sufficient supplies are available/maintenance conducted and defects reported.
- Complete relevant archiving of files and associated records in accordance with retention rules and regulations, liaising with relevant service providers as required.
What you’ll bring:
- Experience of working in a multi-disciplined team across a range of functions.
- GCSEs or equivalent qualification or relevant experience.
- Experience of working in a fast, complex environment, achieving deadlines and performance targets.
- Ability to work to a set framework and deliver products that meet a standard, depending on set criteria.
- Ability to achieve performance targets across a range of environments with competing priorities.
- Ability to work accurately and to timescale.
- Ability to analyse and respond to complex customer issues using expertise and knowledge.
- Ability to communicate effectively with members of the public, staff and supporting partners at different levels within an organisation.
- Confidence to deliver evidence in court effectively.
Just so you know:
Our application form will help us understand how your work, education and life experience has prepared you for the role of FPU Support Services Administrator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by an interview.
Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
We are proud members of the Business Disability Forum, working together to improve the lives of disabled employees. As a Disability Confident Leader, we are committed to offering an interview to disabled applicants who meet the essential criteria for the role. In cases of very high application volumes, we may prioritise
those who most closely meet the criteria, applying the same fair approach for
all candidates.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.
If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment:
This is a permanent role subject to a six-month probationary period.
If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Location: Bedlington
Hours/Contract: 37 Hours, Permanent
The role:
We are looking for a proactive individual to handle a variety of administrative and casework duties, ensuring our services run smoothly and efficiently. In this role, you will support the management and processing of fixed penalty notices and collision records across the Force. Additionally, you will provide valuable advice, support and information to the public, working closely with partner agencies and stakeholders to enhance our service delivery. If you thrive in a dynamic environment and are passionate about contributing to public safety, we want to hear from you!
What you’ll do:
- Input and extract data from computer systems within required deadlines in support of the flow of information between the Force, and partner/interested parties to ensure the smooth progress of offences and provision of information.
- Receive and process Information and assign to the appropriate file to ensure all files are accurate, actions are up to date and completed in a timely manner.
- Provide advice, support and information to members of the public with Fixed Penalty and collision queries, managing conflict where necessary. Converse with members of the public in person, in writing and on the phone, remaining professional throughout. Ensure accurate records of conversations are maintained and that correspondence is bespoke and well written.
- Provide advice and support to operational officers and staff regarding legislative requirements, offences and offence thresholds. Correspond with associated officers/staff, providing relevant case information and ensuring relevant legislative requirements are complied with e.g. time limits, criteria and thresholds.
- Ensure that section records and performance data are maintained utilising paper and computer systems to log information that can be retrieved when required in support of the objectives of the section.
- Make decisions re the progress of cases across the Fixed Penalty System and assessment to eligibility/legislative requirements. Prepare evidential court files and management of court submissions.
- Contribute to improving the service and support the implementation of changes to systems and procedures to progress and enhance the work of the section.
- Attend court as a witness and represent Fixed Penalty Unit in court proceedings.
- Management of high-volume mail accurately and with integrity, logging and recording appropriately as well as ensuring sufficient supplies are available/maintenance conducted and defects reported.
- Complete relevant archiving of files and associated records in accordance with retention rules and regulations, liaising with relevant service providers as required.
What you’ll bring:
- Experience of working in a multi-disciplined team across a range of functions.
- GCSEs or equivalent qualification or relevant experience.
- Experience of working in a fast, complex environment, achieving deadlines and performance targets.
- Ability to work to a set framework and deliver products that meet a standard, depending on set criteria.
- Ability to achieve performance targets across a range of environments with competing priorities.
- Ability to work accurately and to timescale.
- Ability to analyse and respond to complex customer issues using expertise and knowledge.
- Ability to communicate effectively with members of the public, staff and supporting partners at different levels within an organisation.
- Confidence to deliver evidence in court effectively.
Just so you know:
Our application form will help us understand how your work, education and life experience has prepared you for the role of FPU Support Services Administrator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by an interview.
Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
We are proud members of the Business Disability Forum, working together to improve the lives of disabled employees. As a Disability Confident Leader, we are committed to offering an interview to disabled applicants who meet the essential criteria for the role. In cases of very high application volumes, we may prioritise
those who most closely meet the criteria, applying the same fair approach for
all candidates.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.
If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment:
This is a permanent role subject to a six-month probationary period.
If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.