2195 - Employer Network Course Booker Administrator
| Dyddiad hysbysebu: | 23 Rhagfyr 2025 |
|---|---|
| Cyflog: | £21,600 i £26,400 bob blwyddyn, pro rata |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Ionawr 2026 |
| Lleoliad: | Peterborough, Eastern England |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Construction Industry Training Board |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 2195 |
Crynodeb
Are you an organised, people-focused professional who thrives on clear communication and keeping things running smoothly behind the scenes? As an Employer Network Course Booker Administrator, you’ll play a vital role in turning training requests into seamless, well-managed bookings. Working closely with the Engagement Team, you’ll take ownership of the administrative process once bookings are received, ensuring every detail is handled accurately, efficiently and with exceptional customer care. This is a role where your verbal communication skills, administrative expertise and proactive approach truly make a difference.
Role: Employer Network Course Booker Administrator
Location: Peterborough (Hybrid, approximately two days per week working from the office, to be discussed at interview)
Hours of Work: Full-time (35 hours per week)
Contract: 12 Month Fixed Term
Salary Range: £24,720 - £26,400
Grade: TM1
Target Salary: £25,586
Why This Role?
This role is central to enabling the Employer Network model to deliver an efficient, time-saving service for levy-registered employers. As part of the Course Booker Administrator team, you’ll provide national coverage; sourcing the most suitable and cost-effective training solutions requested by employers. You’ll be the administrative backbone of the booking process, offering clear communication, accurate record-keeping and responsive support, while ensuring all documentation and systems are completed to a high standard from start to finish.
What You’ll Be Doing:
Delivering a high-quality administrative service by completing the full end-to-end booking process for employer training, ensuring all records, systems and documentation are accurate and audit ready.
Acting as the first point of contact for employer training enquiries, confidently handling incoming calls, providing clear verbal communication and managing workloads within agreed SLAs.
Taking ownership of admin functions once bookings are received from the Engagement Team, ensuring a smooth transition and timely progression of all requests.
Negotiating course prices with training providers to secure the best value and quality for employers.
Providing a professional, “can-do” customer experience, aiming for first-time resolution wherever possible.
Building strong working relationships with employers and training providers, encouraging discussions around future training needs and identifying opportunities to upsell additional training.
Following up with training providers to confirm delivery, managing attendance information and recording employer feedback accurately and promptly.
Working collaboratively with the Engagement Team, including making warm referrals to advisors for training needs analysis conversations.
Making informed decisions when unexpected issues arise, such as last-minute cancellations, communicating clearly with all parties to achieve the best possible outcome for delegates and trainers
Your Experience:
Essential:
Excellent verbal communication and interpersonal skills, with the confidence to liaise with employers, providers and internal teams.
Strong administrative skills with a high level of attention to detail.
Ability to build rapport and develop effective working relationships both internally and externally.
Proven negotiation skills.
Drive, enthusiasm and a professional approach to work.
Ability to perform effectively in a demanding, fast-paced environment.
Desirable:
Previous experience working within a customer service environment.
Recognised customer service qualification (or willingness to work towards one).
*For full details, please refer to the Role Profile.
What You’ll Get in Return:
25 days holiday + bank holidays + 3 days Christmas shutdown
Generous pension scheme (up to 9% employer contribution)
Life assurance (4x salary)
2 paid volunteering days per year
24/7 GP Services
Professional development & funded training qualifications
Employee Assistance Programme — because your wellbeing matters
A team that respects you, your trade, and your time-served knowledge
Why Join CITB
CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to develop an organisation which reflects Britain’s diverse population and our main objective is to create a culture that enables our customers to strive towards an organisational community that is reflective of today’s society.
Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.
Role: Employer Network Course Booker Administrator
Location: Peterborough (Hybrid, approximately two days per week working from the office, to be discussed at interview)
Hours of Work: Full-time (35 hours per week)
Contract: 12 Month Fixed Term
Salary Range: £24,720 - £26,400
Grade: TM1
Target Salary: £25,586
Why This Role?
This role is central to enabling the Employer Network model to deliver an efficient, time-saving service for levy-registered employers. As part of the Course Booker Administrator team, you’ll provide national coverage; sourcing the most suitable and cost-effective training solutions requested by employers. You’ll be the administrative backbone of the booking process, offering clear communication, accurate record-keeping and responsive support, while ensuring all documentation and systems are completed to a high standard from start to finish.
What You’ll Be Doing:
Delivering a high-quality administrative service by completing the full end-to-end booking process for employer training, ensuring all records, systems and documentation are accurate and audit ready.
Acting as the first point of contact for employer training enquiries, confidently handling incoming calls, providing clear verbal communication and managing workloads within agreed SLAs.
Taking ownership of admin functions once bookings are received from the Engagement Team, ensuring a smooth transition and timely progression of all requests.
Negotiating course prices with training providers to secure the best value and quality for employers.
Providing a professional, “can-do” customer experience, aiming for first-time resolution wherever possible.
Building strong working relationships with employers and training providers, encouraging discussions around future training needs and identifying opportunities to upsell additional training.
Following up with training providers to confirm delivery, managing attendance information and recording employer feedback accurately and promptly.
Working collaboratively with the Engagement Team, including making warm referrals to advisors for training needs analysis conversations.
Making informed decisions when unexpected issues arise, such as last-minute cancellations, communicating clearly with all parties to achieve the best possible outcome for delegates and trainers
Your Experience:
Essential:
Excellent verbal communication and interpersonal skills, with the confidence to liaise with employers, providers and internal teams.
Strong administrative skills with a high level of attention to detail.
Ability to build rapport and develop effective working relationships both internally and externally.
Proven negotiation skills.
Drive, enthusiasm and a professional approach to work.
Ability to perform effectively in a demanding, fast-paced environment.
Desirable:
Previous experience working within a customer service environment.
Recognised customer service qualification (or willingness to work towards one).
*For full details, please refer to the Role Profile.
What You’ll Get in Return:
25 days holiday + bank holidays + 3 days Christmas shutdown
Generous pension scheme (up to 9% employer contribution)
Life assurance (4x salary)
2 paid volunteering days per year
24/7 GP Services
Professional development & funded training qualifications
Employee Assistance Programme — because your wellbeing matters
A team that respects you, your trade, and your time-served knowledge
Why Join CITB
CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to develop an organisation which reflects Britain’s diverse population and our main objective is to create a culture that enables our customers to strive towards an organisational community that is reflective of today’s society.
Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.