2nd Line Support Technician
| Posting date: | 22 December 2025 |
|---|---|
| Salary: | £27,000.00 to £28,000.00 per year |
| Additional salary information: | BUPA, PENSION |
| Hours: | Full time |
| Closing date: | 16 January 2026 |
| Location: | PE11 3FY |
| Remote working: | On-site only |
| Company: | Ark ICT Solutions Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
At Ark ICT, we are looking for an enthusiastic and skilled 2nd Line Support Technician to join our team! We provide a broad range of IT services to schools and businesses across the East Midlands, and we need someone with a solid technical background to help deliver top-tier support to our clients.
In this role, you will be responsible for providing 2nd Line technical support to a diverse range of clients, including schools and small businesses. You will troubleshoot and resolve issues related to Windows Operating Systems, manage and maintain Office 365 environments, and handle client escalations from 1st Line Support. Additionally, you will provide remote support and monitor system health to prevent service disruptions. Documenting technical issues and solutions, offering advice on best practices, and ensuring excellent customer service are also key aspects of the role.
Experience in supporting Schools ICT environments, familiarity with virtualization technologies, and experience with cloud technologies such as Microsoft Azure or InTune would be an advantage. Knowledge of backup solutions, IT ticketing systems, ITIL processes, scripting or automation, and cybersecurity awareness are also beneficial. Attention to detail, a methodical approach to problem-solving, and a willingness to learn new skills and being part of a team are also important.
We offer a supportive team environment, opportunities for career growth, and the chance to work with cutting-edge technology. We provide Bupa healthcare and a pension scheme upon completion of probation. At Ark ICT, we value continuous improvement, professional growth, customer service excellence, and a collaborative working environment. If you’re ready to take the next step in your IT career and make a real impact with a growing MSP, we want to hear from you!
Based from our office in Pinchbeck, Spalding 5 days a week, 40 hours across a week, Monday to Friday.
In this role, you will be responsible for providing 2nd Line technical support to a diverse range of clients, including schools and small businesses. You will troubleshoot and resolve issues related to Windows Operating Systems, manage and maintain Office 365 environments, and handle client escalations from 1st Line Support. Additionally, you will provide remote support and monitor system health to prevent service disruptions. Documenting technical issues and solutions, offering advice on best practices, and ensuring excellent customer service are also key aspects of the role.
Experience in supporting Schools ICT environments, familiarity with virtualization technologies, and experience with cloud technologies such as Microsoft Azure or InTune would be an advantage. Knowledge of backup solutions, IT ticketing systems, ITIL processes, scripting or automation, and cybersecurity awareness are also beneficial. Attention to detail, a methodical approach to problem-solving, and a willingness to learn new skills and being part of a team are also important.
We offer a supportive team environment, opportunities for career growth, and the chance to work with cutting-edge technology. We provide Bupa healthcare and a pension scheme upon completion of probation. At Ark ICT, we value continuous improvement, professional growth, customer service excellence, and a collaborative working environment. If you’re ready to take the next step in your IT career and make a real impact with a growing MSP, we want to hear from you!
Based from our office in Pinchbeck, Spalding 5 days a week, 40 hours across a week, Monday to Friday.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.