EPR Communications and Engagement officer

Dyddiad hysbysebu:	22 Rhagfyr 2025
Cyflog:	£46,419.00 i £55,046.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£46419.00 - £55046.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	28 Rhagfyr 2025
Lleoliad:	London, SE5 8AZ
Cwmni:	NHS Jobs
Math o swydd:	Cytundeb
Cyfeirnod swydd:	C9334-25-1328

Crynodeb

Key Responsibilities To support the programme team for the electronic patient record, providing specialist and highly complex communication and engagement advice and activities: Develop, implement and evaluate robust and inclusive internal and external communication plans that reflect our vision and values including developing and identifying opportunities and events to engage staff at all levels Support and advise the programme team on best practice in relation to communication and engagement Ensure we reach and hear from people with lived experience of our services and people from groups who are seldom heard from and that their feedback, expertise and insight can inform and develop our plans Lead on content design, development and production of multi-media collateral to tell the story of our EPR Build positive networks with colleagues at all levels and actively seek feedback to improve how the programme includes, listens and engages with people Work across organisational boundaries to ensure consistency and connectivity with other electronic patient record and digital programmes in the Trust. The team and department Our Communications and Engagement Officer will work alongside the clinical and programme team members in delivering an aligned and optimised EPR implementation. They will be part of the programme team advising and supporting senior managers and clinical staff as well as those within the system suppliers implementation team. They will be embedded in the EPR programme team but working closely with EPR communications and engagement colleagues and other key colleagues but based within the Trust Communications Team to ensure the work makes best use of Trust channels and team insight. Communications and Working Relationships: To develop effective working relationships within the programme team and communication and engagement team To build positive relationships with colleagues at all levels across a complex and geographically dispersed organisation To build and maintain effective relationships with communications colleagues working on digital programmes locally, regionally and nationally, ensuring clear and effective channels of communications To liaise with external contractors such as design agencies, and media contacts as required to effectively deliver products and projects To provide training to programme team members on communications as required To provide tactical communications advice to senior managers and colleagues where needed To support the provision of media training to our identified spokespeople To support the Associate Director of Communication and Stakeholder Engagement in monitoring political activity in relation to the electronic patient record programme, including writing briefings on key issues which may be sensitive and contentious in nature To support the organisations communications and partnerships team in the event of a major incident or other emergency as and when required To present complex and sensitive information to a range of stakeholders, meeting the needs of different audiences Analytical and Judgement: To set up and manage evaluation methods for ensuring the impact, effectiveness and reach of communications and engagement, adjusting plans based on the outcomes required while always offering value for money within agreed budgets To advise on how to respond to media requests on complex and sensitive issues To prepare regular, easy to understand analytics updates to measure outputs and outcomes for the programme and for reports relevant committees and groups (both internal and external) To ensure the consistent use of our brand and corporate identity, ensuring that all materials and web content comply with NHS guidelines, best practice and meets the public sector regulations around accessibility requirements To work with the web team to make sure all content in relation to the EPR Programme on our website is current and is in line with our house style, tone of voice and meets accessibility requirements To compare a range of options and use own judgement to decide how to run the production of multi-media collateral to tell the story of our EPR programme and to persuade and influence people to change behaviour where needed Analytical and Judgement: To develop and write engagement and communication plans and campaigns, ensuring alignment across the EPR Programme To lead the delivery of key communications and engagement activities for the programme including: o Internal communications, ensuring the programme provides timely and relevant information to staff and engage with them through a variety of means, building staff knowledge and confidence o External public communications, including seeking out interesting stories and considering appropriate channels for spreading positive news about the programme o External stakeholder communications, ensuring that they are aware of key information about us and briefed on a regular basis, that our messages are communicated effectively, and partners are engaged and supportive of our strategic direction o Digital communications, ensuring that channels are exploited to provide opportunities for engagement as well as broadcast communications and that the programme is using the appropriate channels To lead on content design, development and production to deliver timely, effective and engaging write, graphics/infographic, audio and video content to support the programme To horizon scan for emerging issues in relation to communications and engagement for the programme and subject to the needs of the EPR Programme, where appropriate, other digital transformation programmes To ensure that communication and engagement activities are delivered within identified budgets and agreed timescales, delivering measurable outcomes To develop briefs for video content as required and work with videographers to film and edit content for our communications channels To work closely with colleagues in the organisations communications team on projects and campaigns in relation to digital programmes as and when required To plan and prepare events in relation to the EPR Programme and the wider digital transformation programme including visits from external stakeholders and VIPs