Revenues Officer
| Posting date: | 19 December 2025 |
|---|---|
| Salary: | £26,824.00 to £29,540.00 per year |
| Hours: | Full time |
| Closing date: | 18 January 2026 |
| Location: | Ilkeston, Derbyshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Erewash Borough Council |
| Job type: | Permanent |
| Job reference: | REQ000237 |
Summary
REVENUES OFFICER
Directorate: Resources
Department: Revenues and Benefits
Salary: Grade D - £26,824 to £29,540 per year, £13.90 to £15.31 per hour
Hours: 37 hours per week
Contract Type: Permanent
Location: Ilkeston Town Hall, Wharncliffe Road, Ilkeston, Derbyshire, DE7 5RP
Hybrid working is available.
About the Role
We are looking for a proactive and customer-focused Revenues Officer to join our team. You will play a key role in the administration and collection of Council Tax and Business Rates, ensuring compliance with legislation while delivering excellent service to residents and businesses.
Key responsibilities include:
• Billing & Collection: Accurately process Council Tax and Business Rates accounts, including setting up new accounts, issuing bills, and managing amendments.
• Customer Service: Provide clear, professional advice to customers via phone, email, and in person, resolving queries promptly and effectively.
• Debt Recovery: Implement recovery procedures for unpaid accounts, including reminders, summonses, and enforcement action in line with statutory requirements.
• Data Management: Maintain accurate records and ensure data integrity across all systems.
• Compliance: Apply relevant legislation, policies, and procedures to ensure fair and consistent treatment of all customers.
• Collaboration: Work closely with internal teams and external partners (such as enforcement agents) to achieve collection targets.
About You
• Strong attention to detail and ability to work accurately under pressure.
• Excellent communication and negotiation skills.
• Ability to interpret and apply complex legislation is desirable
• IT literate ideally with experience using revenues systems (e.g.Civica, or similar).
• Previous experience in local taxation or a similar financial environment is desirable but not essential.
For an informal discussion about this exciting opportunity please contact Lisa Black, Head of Revenues and Benefits on 0115 9071011.
Benefits of Working for Us
We offer a supportive team environment where your contribution makes a real difference to the community and, in addition to a competitive salary, you will also have access to:
• Generous annual leave package – 29 days annual leave (rising to 33 days after 5 years’ continuous service) plus 8 bank holidays a year
• Free workplace car parking within the Borough
• Opportunities for training, learning and continuous professional development
• Family friendly flexible and hybrid working policies available
• Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions
• Discounted leisure membership with the Fit for Work scheme
• Access to the VIVUP employee benefits discount and salary sacrifice scheme
The closing date for applications is Monday, 19th January 2026 at midnight.
Please note the successful candidate will be required to undertake a basic Disclosure and Barring Service check (DBS) and Baseline Personnel Security Standard Check (BPSS).
How to Apply
Interested candidates can apply with a CV and a supporting statement, clearly demonstrating suitability and experience for the role.
You will be requested to provide some basic information before you upload your CV.
Please note: This role is only open to applicants who already have the right to work in the UK. We are unable to offer visa sponsorship for this position.
For further information about working for Erewash Borough Council and how to apply for this job please visit our website at https://www.erewash.gov.uk/jobs-section/jobs.html
Alternatively, an application form and job description are available from Human Resources, Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire DE7 5RP, Telephone: 0115 931 6000 (24 hr. voicemail) or e-mail: jobs@erewash.gov.uk
If you are a current employee of Erewash Borough Council and you wish to apply for this vacancy, you must apply through your Employee Self Service account. If you do not have access to Employee Self Service, you must complete a paper or word version of Erewash Borough Council’s job application form.
The Council is positive about disabled people and those who meet the essential shortlisting requirements will be guaranteed an interview.
The Council also supports the Armed Forces Covenant and those who have previously worked in the armed forces and meet the essential shortlisting criteria will be guaranteed an interview.
Please ensure that you make it clear on your application form that you wish to be considered under these criteria.
Directorate: Resources
Department: Revenues and Benefits
Salary: Grade D - £26,824 to £29,540 per year, £13.90 to £15.31 per hour
Hours: 37 hours per week
Contract Type: Permanent
Location: Ilkeston Town Hall, Wharncliffe Road, Ilkeston, Derbyshire, DE7 5RP
Hybrid working is available.
About the Role
We are looking for a proactive and customer-focused Revenues Officer to join our team. You will play a key role in the administration and collection of Council Tax and Business Rates, ensuring compliance with legislation while delivering excellent service to residents and businesses.
Key responsibilities include:
• Billing & Collection: Accurately process Council Tax and Business Rates accounts, including setting up new accounts, issuing bills, and managing amendments.
• Customer Service: Provide clear, professional advice to customers via phone, email, and in person, resolving queries promptly and effectively.
• Debt Recovery: Implement recovery procedures for unpaid accounts, including reminders, summonses, and enforcement action in line with statutory requirements.
• Data Management: Maintain accurate records and ensure data integrity across all systems.
• Compliance: Apply relevant legislation, policies, and procedures to ensure fair and consistent treatment of all customers.
• Collaboration: Work closely with internal teams and external partners (such as enforcement agents) to achieve collection targets.
About You
• Strong attention to detail and ability to work accurately under pressure.
• Excellent communication and negotiation skills.
• Ability to interpret and apply complex legislation is desirable
• IT literate ideally with experience using revenues systems (e.g.Civica, or similar).
• Previous experience in local taxation or a similar financial environment is desirable but not essential.
For an informal discussion about this exciting opportunity please contact Lisa Black, Head of Revenues and Benefits on 0115 9071011.
Benefits of Working for Us
We offer a supportive team environment where your contribution makes a real difference to the community and, in addition to a competitive salary, you will also have access to:
• Generous annual leave package – 29 days annual leave (rising to 33 days after 5 years’ continuous service) plus 8 bank holidays a year
• Free workplace car parking within the Borough
• Opportunities for training, learning and continuous professional development
• Family friendly flexible and hybrid working policies available
• Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions
• Discounted leisure membership with the Fit for Work scheme
• Access to the VIVUP employee benefits discount and salary sacrifice scheme
The closing date for applications is Monday, 19th January 2026 at midnight.
Please note the successful candidate will be required to undertake a basic Disclosure and Barring Service check (DBS) and Baseline Personnel Security Standard Check (BPSS).
How to Apply
Interested candidates can apply with a CV and a supporting statement, clearly demonstrating suitability and experience for the role.
You will be requested to provide some basic information before you upload your CV.
Please note: This role is only open to applicants who already have the right to work in the UK. We are unable to offer visa sponsorship for this position.
For further information about working for Erewash Borough Council and how to apply for this job please visit our website at https://www.erewash.gov.uk/jobs-section/jobs.html
Alternatively, an application form and job description are available from Human Resources, Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire DE7 5RP, Telephone: 0115 931 6000 (24 hr. voicemail) or e-mail: jobs@erewash.gov.uk
If you are a current employee of Erewash Borough Council and you wish to apply for this vacancy, you must apply through your Employee Self Service account. If you do not have access to Employee Self Service, you must complete a paper or word version of Erewash Borough Council’s job application form.
The Council is positive about disabled people and those who meet the essential shortlisting requirements will be guaranteed an interview.
The Council also supports the Armed Forces Covenant and those who have previously worked in the armed forces and meet the essential shortlisting criteria will be guaranteed an interview.
Please ensure that you make it clear on your application form that you wish to be considered under these criteria.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.