13553- Customer Service Advisor
| Dyddiad hysbysebu: | 18 Rhagfyr 2025 |
|---|---|
| Cyflog: | £24,729 i £25,804 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Ionawr 2026 |
| Lleoliad: | Edinburgh, Scotland |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | University of Edinburgh |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 13553 |
Crynodeb
Grade UE03: £24,729 – 25,804 +15% premium Band
Corporate Services Group, University Sport & Exercise
Full-time: 35hrs per week
Open Ended: Permanent Contract
The Opportunity
Are you passionate about delivering outstanding customer service and creating positive experiences? Join the University of Edinburgh Sport team and help welcome over 1 million visitors each year to our world-class facilities. You will play a key role in engaging with members and contributing to a safe, fun and inclusive sport and fitness environment.
Integral to Sport & Exercise, the Customer Service Advisor plays a key role in promoting a positive, and inclusive culture and member experience. The post holder will demonstrate exemplary customer service and strong organisational skills, delivering a welcoming, efficient and proactive support service to members and guests.
We are seeking to appoint one full-time Customer Service Advisor to support service delivery at the Pleasance Sports Complex. Working a 3 weekly rotating shift pattern consisting of early mornings, evenings and weekends, you will share responsibility with a team of Customer Service Advisors in engaging members, bringing high energy to the role, and showing a genuine commitment to excellent customer care.
Your skills and attributes for success:
A strong customer focused approach, delivering friendly, professional and world class service to a diverse rand of users
Confident communication skills across in-person, phone and digital channels, with a pro-active and positive manner
Good organisational skills, with the ability to manage day-to-day tasks accurately and efficiently
A commercial mindset, with confident in promoting and upselling memberships and merchandise
A team oriented approach, contributing positively to a welcoming and inclusive environment.
Corporate Services Group, University Sport & Exercise
Full-time: 35hrs per week
Open Ended: Permanent Contract
The Opportunity
Are you passionate about delivering outstanding customer service and creating positive experiences? Join the University of Edinburgh Sport team and help welcome over 1 million visitors each year to our world-class facilities. You will play a key role in engaging with members and contributing to a safe, fun and inclusive sport and fitness environment.
Integral to Sport & Exercise, the Customer Service Advisor plays a key role in promoting a positive, and inclusive culture and member experience. The post holder will demonstrate exemplary customer service and strong organisational skills, delivering a welcoming, efficient and proactive support service to members and guests.
We are seeking to appoint one full-time Customer Service Advisor to support service delivery at the Pleasance Sports Complex. Working a 3 weekly rotating shift pattern consisting of early mornings, evenings and weekends, you will share responsibility with a team of Customer Service Advisors in engaging members, bringing high energy to the role, and showing a genuine commitment to excellent customer care.
Your skills and attributes for success:
A strong customer focused approach, delivering friendly, professional and world class service to a diverse rand of users
Confident communication skills across in-person, phone and digital channels, with a pro-active and positive manner
Good organisational skills, with the ability to manage day-to-day tasks accurately and efficiently
A commercial mindset, with confident in promoting and upselling memberships and merchandise
A team oriented approach, contributing positively to a welcoming and inclusive environment.