Lead Receptionist
| Posting date: | 16 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 15 January 2026 |
| Location: | Nottingham, NG10 4NP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5658-25-0008 |
Summary
The following are the core responsibilities of the Lead Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: a. Oversee the administration and support operations of the practice, ensuring staff achieve their primary responsibilities b. Line manage all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training c. Support, create and maintain clinical rotas for all types of appointments d. Support in the coordination of the home visits rota e. Complete staff appraisals as required f. Identify and deliver team training where required g. Compile administration staff rotas h. Review and update all administrative and reception policies and procedures as required i. Support the management team in the compilation of practice reports and the practice development plan j. Develop, implement and embed efficient office processes and procedures to adhere to extant legislation k. Act as a focal point for the practice, managing requests from external organisations such as the local police, solicitors, DVLA and other agencies l. Coordinate the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences m. Update the appointment system to reflect leave and other approved absences n. Provide initial guidance and advice to patients who wish to verbally complain, and ensure that the administration team is fully conversant with the complaints procedure o. Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary p. Act as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately q. Be instrumental in ensuring that both Enhanced Service and QOF achievements have been maximised r. Be an integral part of the general practice team s. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children t. Support in the delivery of enhanced services and other service requirements u. Undertake all mandatory training and induction programmes v. Contribute to and embrace the spectrum of clinical governance w. Maintain a clean, tidy, effective working area at all times x. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed In addition to the primary responsibilities, there are wider responsibilities as follows: a. Deputise for the Practice Manager in their absence b. Coordinate and produce meeting agendas and record the minutes of meetings c. Support the Practice Manager in the maintenance of the practice website and social media accounts d. Monitor and promote the use of the Friends and Family Test e. Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives f. Coordinate and act as secretary for the Patient Participation Group meetings g. Participate in any audits as directed h. Attend and actively participate in practice management meetings i. Attend any external meetings pertinent to this role j. Support and participate in shared learning