Owner Success Manager
| Dyddiad hysbysebu: | 15 Rhagfyr 2025 |
|---|---|
| Cyflog: | £33,280.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Up to £33,280 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Ionawr 2026 |
| Lleoliad: | Cheshire, CH1 3BQ |
| Cwmni: | Sykes Holiday Cottages Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ORG5842-AM1450121CheOSM |
Crynodeb
Lead, Inspire & Elevate Owner Experience - Become Our Next Owner Success Manager!
Salary: Up to £33,280 per annum
Working Days & Hours: Monday to Friday (occasional weekends) - 37.5 hours per week.
Working Location: Chester Head Office - Hybrid working available post probation.
Team: Owner Success
Reporting to: Senior Manager - Owner Success
Closing Date: Friday 12th December
About the Role
Ready to make a real impact? As our new Owner Success Manager, you’ll champion outstanding service for our property owners, leading a talented team of Account Managers who build trusted partnerships and deliver unforgettable owner and guest experiences. If you’re a natural leader with a passion for people, improvement, and exceptional hospitality, this is your moment.
You’ll be shaping a team that goes above and beyond,driving performance, enhancing relationships, boosting retention, and delivering those memorable ‘unreasonable hospitality’ moments our owners love.
What You’ll Do
➡️ Lead, coach, and motivate a team of Account Managers to deliver best-in-class service.
➡️ Act as the go-to expert for complex owner queries, strengthening relationships and ensuring high satisfaction.
➡️ Keep detailed, accurate records across owner and booking profiles.
➡️ Set clear performance goals and drive continuous improvement across your team.
➡️ Spot opportunities to grow owner value through personalised upselling and service.
➡️ Escalate urgent issues thoughtfully and effectively.
➡️ Boost our Net Promoter Score by nurturing positive, long-lasting owner relationships.
➡️ Create and deliver training, coaching, and onboarding for new team members.
➡️ Partner with senior leaders and departments across the business to align on retention strategies and big-picture goals.
Live our values every day: One Business One Team, Keep It Simple, Grow & Learn, Sustainable Impact.
What You’ll Bring:
✅ Strong, proven experience in account management, customer service, or managing large client portfolios
✅ Inspiring leadership skills with a track record of driving performance and delivering results
✅ Excellent communication and relationship-building abilities
✅ Demonstrated success in boosting owner retention, increasing lifetime value, and improving NPS
✅ Outstanding organisational skills and the ability to juggle multiple priorities
✅ A proactive, solutions-focused mindset and passion for continuous improvement
Bonus Points For:
Experience in holiday letting or hospitality
Strong local knowledge
Confidence handling high-net-worth or luxury clients
Phone & face-to-face customer experience
Quick adaptability to new systems and processes
Why You’ll Love It Here:
Annual performance based bonus
33 days holiday (including bank hols) + extra days with long service
Your birthday off, just because!
Two paid volunteering days each year
Proud to be a BCorp – committed to people & planet
Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Generous discounts on stays for you, family & friends
Employee savings scheme
24/7 mental health support + health cash plan
Loads of training & development opportunities
⭐ Long service awards
About Sykes Holiday Cottages
Sykes Holiday Cottages is all about helping people make amazing holiday memories. What began as a small, family-run business 30 years ago, has grown into a team of 1,700 passionate people, now part of the Forge Holiday Group.
Today, we look after over 23,400 holiday homes across the UK and Ireland, from romantic hideaways for two to epic getaways for 20+. We’re proud to be B Corp certified, which means we’re serious about doing business the right way, creating fair, inclusive, and sustainable travel experiences for everyone.
We value diversity and inclusion, bring your authentic self to work! Need adjustments for the recruitment process? Just ask, our team is happy to help.
Apply today and turn your passion and drive into success!
Salary: Up to £33,280 per annum
Working Days & Hours: Monday to Friday (occasional weekends) - 37.5 hours per week.
Working Location: Chester Head Office - Hybrid working available post probation.
Team: Owner Success
Reporting to: Senior Manager - Owner Success
Closing Date: Friday 12th December
About the Role
Ready to make a real impact? As our new Owner Success Manager, you’ll champion outstanding service for our property owners, leading a talented team of Account Managers who build trusted partnerships and deliver unforgettable owner and guest experiences. If you’re a natural leader with a passion for people, improvement, and exceptional hospitality, this is your moment.
You’ll be shaping a team that goes above and beyond,driving performance, enhancing relationships, boosting retention, and delivering those memorable ‘unreasonable hospitality’ moments our owners love.
What You’ll Do
➡️ Lead, coach, and motivate a team of Account Managers to deliver best-in-class service.
➡️ Act as the go-to expert for complex owner queries, strengthening relationships and ensuring high satisfaction.
➡️ Keep detailed, accurate records across owner and booking profiles.
➡️ Set clear performance goals and drive continuous improvement across your team.
➡️ Spot opportunities to grow owner value through personalised upselling and service.
➡️ Escalate urgent issues thoughtfully and effectively.
➡️ Boost our Net Promoter Score by nurturing positive, long-lasting owner relationships.
➡️ Create and deliver training, coaching, and onboarding for new team members.
➡️ Partner with senior leaders and departments across the business to align on retention strategies and big-picture goals.
Live our values every day: One Business One Team, Keep It Simple, Grow & Learn, Sustainable Impact.
What You’ll Bring:
✅ Strong, proven experience in account management, customer service, or managing large client portfolios
✅ Inspiring leadership skills with a track record of driving performance and delivering results
✅ Excellent communication and relationship-building abilities
✅ Demonstrated success in boosting owner retention, increasing lifetime value, and improving NPS
✅ Outstanding organisational skills and the ability to juggle multiple priorities
✅ A proactive, solutions-focused mindset and passion for continuous improvement
Bonus Points For:
Experience in holiday letting or hospitality
Strong local knowledge
Confidence handling high-net-worth or luxury clients
Phone & face-to-face customer experience
Quick adaptability to new systems and processes
Why You’ll Love It Here:
Annual performance based bonus
33 days holiday (including bank hols) + extra days with long service
Your birthday off, just because!
Two paid volunteering days each year
Proud to be a BCorp – committed to people & planet
Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Generous discounts on stays for you, family & friends
Employee savings scheme
24/7 mental health support + health cash plan
Loads of training & development opportunities
⭐ Long service awards
About Sykes Holiday Cottages
Sykes Holiday Cottages is all about helping people make amazing holiday memories. What began as a small, family-run business 30 years ago, has grown into a team of 1,700 passionate people, now part of the Forge Holiday Group.
Today, we look after over 23,400 holiday homes across the UK and Ireland, from romantic hideaways for two to epic getaways for 20+. We’re proud to be B Corp certified, which means we’re serious about doing business the right way, creating fair, inclusive, and sustainable travel experiences for everyone.
We value diversity and inclusion, bring your authentic self to work! Need adjustments for the recruitment process? Just ask, our team is happy to help.
Apply today and turn your passion and drive into success!
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.