Patient Relations Officer
| Dyddiad hysbysebu: | 11 Rhagfyr 2025 |
|---|---|
| Cyflog: | £31,049.00 i £37,796.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £31049.00 - £37796.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Rhagfyr 2025 |
| Lleoliad: | Wolverhampton, WV10 0QP |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9225-25-0676 |
Crynodeb
Working closely with the RWT and other team members, the key areas of responsibility are: To effectively co-ordinate complaints and the Trusts response to complaints in accordance with national guidance and local Trust policies and procedures and relevant legislation. To facilitate speedy and informal resolution of low level problems and concerns raised by service users, their families and carers through liaison with Trust staff and other agencies To spread the ethos of the Patient Experience throughout the Trust by conducting awareness and patient feedback sessions to staff and taking part in any associated training sessions To offer appropriate guidance and support to those accessing the PALS and complaints service. To provide information about local services, including voluntary and statutory agencies and provide links to services where appropriate To provide high quality guidance and support to directorates on resolving complaints and concerns To produce complaints, PALS, PI reports. Policies or procedures, statistical information and training materials To participate in the development of appropriate information and technology and support to enable the preparation of the above To liaise with directorate staff to track and monitor progress in complaint investigations and offer guidance and support to bring to resolution To ensure that access to the complaints process and patient feedback is inclusive and embedded across divisions and drive forward continuous improvements. To see full list of duties and main responsibilities, please refer to the full job description attached to the vacancy on the Trust website.