Customer Support Team Leader
| Dyddiad hysbysebu: | 11 Rhagfyr 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £28011-30230 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Ionawr 2026 |
| Lleoliad: | Larbert, FK5 4EB |
| Cwmni: | Serco Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 306528-43836369 |
Crynodeb
Serco Limited
Serco is looking for a Customer Support Team Leader. The purpose of the job will be to provide support to the housekeeping and/or domestic teams within own area. Effectively deploy staff and resources to ensure a high quality of service delivery. Ensure hygiene standards within the domestic and catering environment are monitored and maintained. Assist the Customer Support Manager in areas relevant to training and experience.
Main Accountabilities:
- Undertake a full and comprehensive range of domestic and/or housekeeping duties in the working area
- Responsible for delivery of Domestic services within the Departments
- Customer satisfaction and relationship building
- Effective communication with all levels of staff
- To direct and assist Domestic and Housekeeping staff within the Departments
- To control and monitor staff performance of duties
- Manage absenteeism and arrange cover as necessary
- Ensure staff are aware of roles and responsibilities
- Provide staff training
- Have knowledge of all current Hygiene and Health and Safety legislation and ensure staff are fully inducted.
- Ensure compliance with operational policies on H&S, COSHH and other statutory legislation.
- Report hazards
- Responsible for stock control checks and suitable storage of materials in line with Health and Safety and COSSH.
- Assist in investigations under the control of the Customer Support Manager
- Prepare payroll data for Customer Support Manager authorisation
- Conduct returns to work interviews.
- Deputise when Customer Support Manager not on site.
- Carry out housekeeping and/or domestic tasks as required.
- Salary: salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days annual leave
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme
Serco is looking for a Customer Support Team Leader. The purpose of the job will be to provide support to the housekeeping and/or domestic teams within own area. Effectively deploy staff and resources to ensure a high quality of service delivery. Ensure hygiene standards within the domestic and catering environment are monitored and maintained. Assist the Customer Support Manager in areas relevant to training and experience.
Main Accountabilities:
- Undertake a full and comprehensive range of domestic and/or housekeeping duties in the working area
- Responsible for delivery of Domestic services within the Departments
- Customer satisfaction and relationship building
- Effective communication with all levels of staff
- To direct and assist Domestic and Housekeeping staff within the Departments
- To control and monitor staff performance of duties
- Manage absenteeism and arrange cover as necessary
- Ensure staff are aware of roles and responsibilities
- Provide staff training
- Have knowledge of all current Hygiene and Health and Safety legislation and ensure staff are fully inducted.
- Ensure compliance with operational policies on H&S, COSHH and other statutory legislation.
- Report hazards
- Responsible for stock control checks and suitable storage of materials in line with Health and Safety and COSSH.
- Assist in investigations under the control of the Customer Support Manager
- Prepare payroll data for Customer Support Manager authorisation
- Conduct returns to work interviews.
- Deputise when Customer Support Manager not on site.
- Carry out housekeeping and/or domestic tasks as required.
- Salary: salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days annual leave
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.