Head of Operations
| Dyddiad hysbysebu: | 10 Rhagfyr 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Rhagfyr 2025 |
| Lleoliad: | Milton Keynes, Buckinghamshire, MK92AE |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 1 diwrnod yr wythnos |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 4754194_1765360217 |
Crynodeb
Our client is a UK-licensed business lending client.
They are establishing a new operational site in Milton Keynes, and are now seeking an experienced interim specialist to join the leadership team.
Role: Head of Operations (Interim / Temp-to-Perm)
We are looking for a highly capable Head of Operations to oversee the Milton Keynes operational team of nine staff members. This is a key leadership role, responsible for driving operational performance, ensuring robust controls, and supporting the growth of our SME lending and savings business.
Key Responsibilities
- Lead, manage, and develop a team of 9 operational staff across lending and customer operations
- Oversee the full lending operations lifecycle, ensuring accuracy, efficiency, and compliance
- Maintain strong first-line controls and ensure operational resilience across all processes
- Drive process improvements, operational scalability, and change initiatives
- Work closely with senior leadership to support strategic growth of the bank
- Ensure high standards of customer experience aligned with SME and business customer needs
Required Experience & Skills
- Proven leadership experience in lending operations within a bank or specialist lender specialising in commercial mortgage, bridging finance or asset-backed commercial loans.
- Strong understanding of the end-to-end lending lifecycle
- Knowledge of first-line controls, customer operations, and operational resilience frameworks
- Demonstrated experience in enhancing processes, scaling operations, and delivering change
- Confident operator in a high-growth, regulated banking environment
Regulatory Requirements
This position is:
- A Certified Role under the Senior Managers & Certification Regime (SMCR)
- Classified as a Material Risk Taker (MRT) under SMCR
- Must have eligibility to work in UK
What you'll get in return
Flexible working options available. 4 days on site in Milton Keynes , contract or temp to perm.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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