Student Support Officer - Extenuating Circumstances
| Posting date: | 10 December 2025 |
|---|---|
| Salary: | £28,031 to £31,236 per year |
| Hours: | Full time |
| Closing date: | 05 January 2026 |
| Location: | Glasgow, Scotland |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | University of Glasgow |
| Job type: | Contract |
| Job reference: | 189433 |
Summary
University Services
SAS Student Services
Student Support Officer - Extenuating Circumstances
Vacancy Reference: 189433
Salary: UofG Grade 5, £28,031 - £31,236 per annum
This post is full-time (35 hours per week) and fixed term for up to 12 months from the start date.
The University of Glasgow has been changing the world for more than 570 years, and today we are one of the world's top 100 universities. We are delighted to have recently been awarded Scottish University of the Year by the Times & Sunday Times Good University Guide 2024.
Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
We have a great opportunity for a Student Support Officer to join the team. Led by the University’s Wellbeing function, the Student Support Officer Extenuating Circumstances (SSOECs) will help students to be successful learners, by providing first line support, encouraging and helping students to resolve issues and difficulties, and signposting them to sources of information, advice and guidance in relation to their studies, their wellbeing and their future lives and careers.
The post holder will ensure the efficient processing of extenuating circumstances claims by checking the validity of a claim and signposting to related wellbeing support. They will also share relevant insight and knowledge of the student journey to inform the ongoing development of student support across the institution. They will collaborate with colleagues to promote University wide initiatives, supporting our shared values and promoting ambition and excellence.
Apply online at: https://www.jobs.gla.ac.uk/job/student-support-officer-extenuating-circumstances-1
Closing Date: 23:45 on Wednesday 7th January 2026
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
SAS Student Services
Student Support Officer - Extenuating Circumstances
Vacancy Reference: 189433
Salary: UofG Grade 5, £28,031 - £31,236 per annum
This post is full-time (35 hours per week) and fixed term for up to 12 months from the start date.
The University of Glasgow has been changing the world for more than 570 years, and today we are one of the world's top 100 universities. We are delighted to have recently been awarded Scottish University of the Year by the Times & Sunday Times Good University Guide 2024.
Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
We have a great opportunity for a Student Support Officer to join the team. Led by the University’s Wellbeing function, the Student Support Officer Extenuating Circumstances (SSOECs) will help students to be successful learners, by providing first line support, encouraging and helping students to resolve issues and difficulties, and signposting them to sources of information, advice and guidance in relation to their studies, their wellbeing and their future lives and careers.
The post holder will ensure the efficient processing of extenuating circumstances claims by checking the validity of a claim and signposting to related wellbeing support. They will also share relevant insight and knowledge of the student journey to inform the ongoing development of student support across the institution. They will collaborate with colleagues to promote University wide initiatives, supporting our shared values and promoting ambition and excellence.
Apply online at: https://www.jobs.gla.ac.uk/job/student-support-officer-extenuating-circumstances-1
Closing Date: 23:45 on Wednesday 7th January 2026
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.