Service Delivery Manager (Call Handling)
| Posting date: | 09 December 2025 |
|---|---|
| Salary: | £55,690.00 to £62,682.00 per year |
| Additional salary information: | £55690.00 - £62682.00 a year |
| Hours: | Full time |
| Closing date: | 28 December 2025 |
| Location: | Horwich, Bolton, BL6 6PQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9242-25-0246 |
Summary
What Were Looking For A highly motivated leader with proven experience in Integrated Contact Centres or similar environments. Strong ability to manage change and deliver results in a fast-paced, complex setting. Excellent analytical, strategic thinking, and stakeholder engagement skills. Demonstrable experience in performance management, financial oversight, and service improvement. Commitment to values-based leadership and creating a great place to work. Why Apply? This is an opportunity to play a key role in shaping the future of urgent and emergency care delivery within NWAS. Youll be part of a dynamic team driving innovation and integration across our services. Recruitment Campaign: Advertising Dates - 09.12.2025 - 28.12.2025 Assessment Centre - 06.01.2025 at Estuary Point (Liverpool) Professional Discussions - 15.01.2025 at Estuary Point (Liverpool) Please ensure you have read the job description fully before applying for this role.