Control Room Operator
| Dyddiad hysbysebu: | 08 Rhagfyr 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Ionawr 2026 |
| Lleoliad: | SE1 9SG |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 87304 |
Crynodeb
Job objectives and responsibilities•Security and safety of the Shard, building assets, visitors, staff and occupiers•CCTV monitoring•Monitoring, manage and operate security and technical systems•Support the Control Room Supervisor and Duty Manager•Incident and emergency response and management•Compliance•Health and safety•Key management•Access Control•Operational reports and records
Main duties• Manage continuity and consistency of excellent service delivery• Assist and support the security control room supervisor and duty manager• Ensure KPI's and SLA's for the security control room are met or exceeded• Ensure all health and safety policies and procedures are adhered• Uphold great working relationships with Shard Quarter, service providers, contractors, occupiers and stakeholders• Report, record and manage all health and safety matters (near misses, RIDDOR, accidents, incidents)• Manage all systems and equipment, maintain full functionality and availability.• Effectively report, address and resolve system and equipment faults, issues, repairs• Respond proactively to any reasonable management request• Understand and adhere to all company and client policies and procedures• Periodically review and assess existing procedures, documentation and processes• Monitor, manage & operate CCTV, access control & fire alarm systems• Monitor and manage technical systems• Knowledge and compliance of GDPR• Manage and process all data requests• Train and mentor staff• Issue and manage equipment• Conduct equipment and system audits• Conduct CCTV investigations• Book staff on and off shift• Manage resources• Manage the process of key management and key management systems• Manage access control system• Ensure compliance with legal, company and contractual obligations
Person Specification• Be competent to ‘step up' to the Control Room Supervisor role once trained• Must hold a valid CCTV SIA licence• Previous control room experience• Health & Safety knowledge and experience• IT Literate• Demonstrate strong leadership skills and lead by example• Problem-solving and analytical skills• Excellent influencing and interpersonal skills• Excellent written and oral communication skills including presentation skills• Attention to detail• The ability to work well under pressure• Solid organisational skills• Ability to coordinate multiple tasks and work to deadlines• Ability to complete tasks from start to finish• Take responsibility for own actions
Job Overview
-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
-To undertake additional training to ensure continuous self-development.
Main Duties
Operations
-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
-Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
-Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
-Comply with legal obligations and safety requirements of the role.
-Follow instructions and procedures appropriately without unnecessarily challenging authority.
-Work in a systematic, methodology and orderly way.
Training
-Fully and satisfactorily complete all required competency training.
-To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
-You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
-Use common sense and initiative by immediately involving others if a situation appears to become threatening.
-To maintain professional conduct in the face of difficult situations and challenging customers.
-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
-Keep to schedules and demonstrate commitment to Mitie and the Client.
-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
-To call emergency services and Communication Centre to report all incidents.
What we are looking for
-Previous Security Experience
-SIA License
-SC Clearance desirable
Main duties• Manage continuity and consistency of excellent service delivery• Assist and support the security control room supervisor and duty manager• Ensure KPI's and SLA's for the security control room are met or exceeded• Ensure all health and safety policies and procedures are adhered• Uphold great working relationships with Shard Quarter, service providers, contractors, occupiers and stakeholders• Report, record and manage all health and safety matters (near misses, RIDDOR, accidents, incidents)• Manage all systems and equipment, maintain full functionality and availability.• Effectively report, address and resolve system and equipment faults, issues, repairs• Respond proactively to any reasonable management request• Understand and adhere to all company and client policies and procedures• Periodically review and assess existing procedures, documentation and processes• Monitor, manage & operate CCTV, access control & fire alarm systems• Monitor and manage technical systems• Knowledge and compliance of GDPR• Manage and process all data requests• Train and mentor staff• Issue and manage equipment• Conduct equipment and system audits• Conduct CCTV investigations• Book staff on and off shift• Manage resources• Manage the process of key management and key management systems• Manage access control system• Ensure compliance with legal, company and contractual obligations
Person Specification• Be competent to ‘step up' to the Control Room Supervisor role once trained• Must hold a valid CCTV SIA licence• Previous control room experience• Health & Safety knowledge and experience• IT Literate• Demonstrate strong leadership skills and lead by example• Problem-solving and analytical skills• Excellent influencing and interpersonal skills• Excellent written and oral communication skills including presentation skills• Attention to detail• The ability to work well under pressure• Solid organisational skills• Ability to coordinate multiple tasks and work to deadlines• Ability to complete tasks from start to finish• Take responsibility for own actions
Job Overview
-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
-To undertake additional training to ensure continuous self-development.
Main Duties
Operations
-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
-Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
-Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
-Comply with legal obligations and safety requirements of the role.
-Follow instructions and procedures appropriately without unnecessarily challenging authority.
-Work in a systematic, methodology and orderly way.
Training
-Fully and satisfactorily complete all required competency training.
-To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
-You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
-Use common sense and initiative by immediately involving others if a situation appears to become threatening.
-To maintain professional conduct in the face of difficult situations and challenging customers.
-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
-Keep to schedules and demonstrate commitment to Mitie and the Client.
-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
-To call emergency services and Communication Centre to report all incidents.
What we are looking for
-Previous Security Experience
-SIA License
-SC Clearance desirable