Control room Commander
| Posting date: | 08 December 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 05 January 2026 |
| Location: | E14 5EY |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 87292 |
Summary
Job Overview
-Position: Control Room Commander
-Rate of pay: £17.56 p/h.
Hours: 12hr shifts (07.00 - 19.00 and 19.00 - 07.00).
Shift pattern: 4 on 4 off (Days, nights weekends & bank holidays).
Location - Canary Wharf, London.
Join our onsite security team in Canary Wharf, working within a cutting-edge Regional Security Control Centre (RRCC). As a Control Room Commander, you will be responsible for CCTV surveillance, security monitoring, incident and management emergency management and escalation. You will play a crucial role in protecting the client's estate, assets, personnel, and events ensuring compliance with security industry standards and supporting the on-site security teams through effective collaboration and communication.
- The CRC will play a vital role to the security and protection of the client estate as well as it's people, you will play an integral part of the intelligence cycle and information sharing across a UK wide estate and a global travel and risk management team. The RSCR team will be a 1st point of contact for security escalations and will liaise with a valued watckeeper service that actively engages in threat monitoring, real time alerting and intelligence reporting.
Main duties
- CCTV Monitoring & Surveillance: Operate and monitor state-of-the-art CCTV systems, ensuring continuous surveillance of key areas with new technology implemented to enhance monitoring.
- Threat Detection & Analysis: Identify suspicious activities, assess security risks and event management through analytics, provide first response and escalate incidents as necessary.
- Incident Management & Response: Coordinate responses to security breaches, unauthorised access, and emergency situations, ensuring prompt and effective action is taken as per SOPs
- Communication & Coordination: Act as a central point of contact for security officers, workplace teams, and travel risk teams through the intelligence hub.
- Access Control & Alarm Systems: Handle the companies access control system to include the management of access group within the system and provision of recertification data on request. Monitor Regional Alarms ensuring a proficient response compliant with current security protocols.
- Disruptive Effects Framework: Support the implementation of security strategies designed to mitigate risks and enhance safety.
- Emergency Procedures: Assist in crisis situations, coordinating responses with relevant teams and emergency services to aid the control room commander in decision making.
- Compliance & Reporting: Maintain accurate records in the security management system, log incidents, and adhere to AI's and SOP's include monthly confirmation testing. Provide evidence for audit purposes on request.
Person Specification
- Excelled interpersonal skills; be able to work on own initiative and as part of a team.
- Ability to communicate confidently at all levels including stakeholder engagement.
- Ability to manage own workload to meet team deadlines.
- SIA CCTV License (mandatory for CCTV monitoring roles).
- Previous experience in a control room environment, demonstrating the ability to maintain composure and a calm demeanour in a pressurised setting.
- Aptitude to work on a variety of security systems unique to the contract (full training will be given)
- Ability to analyse security data and make informed decisions.
- Knowledge of travel risk management and the ability to review multiple data sources to formulate a cohesive report to EY Staff.
- A good all-round understanding of site security procedures and SOP's acting as a focal point of contact for staff members of all levels within the business.
- Understanding of the Disruptive Effects Framework and its application in security.
- First Aid & Emergency Response Training (preferred).
- A willingness to learn and develop and show high level of commitment and professionalism.
- Knowledge of Microsoft Office, Outlook, Word, Excel, PPT, Teams and Sharepoint and ability to stay current with system information, changes and updates.
Health and Safety responsibilities
- Follow Group and company policies and procedures at all times;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
- Use all work equipment and personal PPE properly and in accordance with training received;
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
- Ensure compliance with Mitie's information security procedures in all activities;
- Proactively identify and report security risks to your manager;
- Report actual and suspected security incidents;
Mandatory Requirement :
DS SIA
CCTV SIA
3 years Control room experience