Lead Account Manager

Posting date:	08 December 2025
Salary:	£60,000.00 to £70,000 per year
Hours:	Full time
Closing date:	07 January 2026
Location:	Peterborough, Cambridgeshire, PE2 6XU
Remote working:	On-site only
Company:	Brook Street
Job type:	Permanent
Job reference:	BBBH429114_1765195216

Summary

Head of Account Management

Location: Peterborough
Salary: £60,000-£75,000 + bonus + benefits

The Role

This is a senior leadership role with full responsibility for the performance and growth of the Account Management team.

You will ensure customers are:

• Onboarded effectively

• Fully engaged and attending

• Achieving real results

• Retained long-term

• Upsold appropriate services

• Paying on time

This is a hands-on, lead-from-the-front role focused on performance, standards and growth.

Key Responsibilities

• Lead, coach and develop the Account Management team

• Set and deliver KPIs across retention, attendance, upsells and performance

• Own onboarding quality and CRM accuracy

• Drive customer results and engagement

• Lead retention strategy and reduce churn

• Grow revenue through ethical upselling

• Oversee billing and payment compliance

• Act as escalation point for key issues

• Report on performance and commercial outcomes

What We're Looking For

• Senior experience in Account Management, Customer Success or commercial leadership

• Proven ability to lead high-performing teams

• Commercial mindset with strong retention and upsell experience

• Confident communicator and decision-maker

• Data-driven and results-focused

• Experience in education, services or construction an advantage

What You'll Get

• £60,000-£75,000 salary

• Monthly bonus

• Private healthcare & pension

• Company car / allowance

• Development & progression

• 25 days holiday + bank holidays + birthday off

• Access to national events and leadership exposure

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.