Operational Support Assistant (Care Services) - GLA14564
| Posting date: | 05 December 2025 |
|---|---|
| Salary: | £25,151.16 to £26,745.03 per year |
| Hours: | Full time |
| Closing date: | 21 December 2025 |
| Location: | UK |
| Remote working: | On-site only |
| Company: | GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION |
| Job type: | Permanent |
| Job reference: | GLA14564 |
Summary
Job Description
Role – Operational Support Assistant (Care Services)
Location – GCHSCP, 100 Borron Street, Glasgow, G4 9XE
Hours and Shift Pattern – 35hrs, due to the nature of this role and function, there is a requirement to work Public Holidays.
Contract Status – Permanent
Are you interested in working for the largest local authority in Scotland, in partnership with the NHS, to help improve the health and wellbeing of our community? Then, you are in the right place!
An opportunity has arisen for the position of Operational Support Assistant within the Care Services Operational Support Team at Glasgow City Health and Social Care Partnership (GCHSCP).
Care Services deliver essential support to vulnerable older adults across Glasgow, helping them live independently and with dignity in their own homes.
This is a predominantly customer-focused, call-handling role where you will respond to a variety of telephone enquiries related to customer service and home care provision, acting as a key point of contact for the home care team.
Reporting to the Operational Support Team Leader, you will be responsible for updating and maintaining bespoke IT system records, and liaising with both internal and external bodies to ensure excellent customer service is provided at all times. A good understanding of IT systems, including Word and Excel, would be advantageous.
You will also liaise with Care Services Home Care Co-ordinators regarding urgent service user reports and follow clearly defined processes and procedures.
We’re looking for a confident, friendly, and enthusiastic individual with strong interpersonal skills and the ability to communicate effectively with both internal and external customers.
Membership of the Protection of Vulnerable Groups (PVG) Scheme is essential on taking up appointment. Please note successful candidates for the above role will be required to pay for their PVG Membership/or Scheme Checks.
These roles are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).
Please note that interviews will take place week beginning 19 January 2026
If you would like to find out more about the role before applying, you can contact: Emma Dott, Operational Support Team Leader, on 07388 371 932 or by email: emma.dott@glasgow.gov.uk
Working for us!
For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:
GCC Website and GCC Conditions of Service
Application Packs
The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.
Further Information
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see
Working for Us\Job Evaluation
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