Coordinator - Repairs
| Posting date: | 04 December 2025 |
|---|---|
| Salary: | £24,493 to £31,000 per year |
| Hours: | Full time |
| Closing date: | 03 January 2026 |
| Location: | Hertford, Hertfordshire |
| Remote working: | On-site only |
| Company: | Sovereign Network Group |
| Job type: | Permanent |
| Job reference: | 7612 |
Summary
We have a great opportunity to join Sovereign Network Group (SNG) as a Coordinator - Repair within our Property Services team. You'll be based from our office in Hertfordshire. This role will combine office and home working to ensure a positive work/life balance.
It's an exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.
The Role
You will support delivery of the London and Herts responsive repairs and maintenance service through effective management of workbook to ensure that locality targets are consistently met. Act as first point of escalation for internal and external stakeholders, ensuring that effective case management is undertake and the customer needs are met.
The role will ensure that SNG customers receive an excellent responsive repairs service through good quality communication and effective contractor management.
Key responsibilities
Work closely with Property Services team and management to deliver a high standard responsive repairs service within a localities model
Schedule and allocate surveyor inspections, ensuring that systems are updated accurately and within an appropriate timescale. Support surveyors with the administration of any actions resulting from inspections
Work closely with Commercial team to ensure that financial standing orders are complied with and value for money is always achieved
Ensure effective management of relationships with internal and external stakeholders, ensuring proactive and good quality communication is always delivered
Effective management of customers, ensuring timely and good quality communication is maintained, any specific needs or vulnerabilities are identified at the earliest stage and accommodated for as appropriate
Manage and report on responsive repairs works in progress (WIP) on a locality basis and ensure your locality performance meets corporate targets
Effectively manage aged WIP and any high-profile repairs (e.g. complaints), and support internal teams as required
Proactively work on high-risk cases to prevent escalation to complaints or disrepair process
Effectively manage contractor workloads to ensure that they are meeting contractual targets and providing a high standard of services to our customers
What we need from you
Excellent communication skills
Previous experience in providing excellent customer service to customers. Ability to build positive and constructive working relationships with colleagues and contractors
Ability to manage competition priorities
Excellent organisation skills and the ability to repeatedly prioritise workload
Ability to work under pressure in a fast-changing environment
Good level of proficiency in Microsoft application such as Word, PowerPoint and Excel
Good level of proficiency in analysing and interpreting data
Your Benefits
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional Wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/adoption pay
Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
It's an exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.
The Role
You will support delivery of the London and Herts responsive repairs and maintenance service through effective management of workbook to ensure that locality targets are consistently met. Act as first point of escalation for internal and external stakeholders, ensuring that effective case management is undertake and the customer needs are met.
The role will ensure that SNG customers receive an excellent responsive repairs service through good quality communication and effective contractor management.
Key responsibilities
Work closely with Property Services team and management to deliver a high standard responsive repairs service within a localities model
Schedule and allocate surveyor inspections, ensuring that systems are updated accurately and within an appropriate timescale. Support surveyors with the administration of any actions resulting from inspections
Work closely with Commercial team to ensure that financial standing orders are complied with and value for money is always achieved
Ensure effective management of relationships with internal and external stakeholders, ensuring proactive and good quality communication is always delivered
Effective management of customers, ensuring timely and good quality communication is maintained, any specific needs or vulnerabilities are identified at the earliest stage and accommodated for as appropriate
Manage and report on responsive repairs works in progress (WIP) on a locality basis and ensure your locality performance meets corporate targets
Effectively manage aged WIP and any high-profile repairs (e.g. complaints), and support internal teams as required
Proactively work on high-risk cases to prevent escalation to complaints or disrepair process
Effectively manage contractor workloads to ensure that they are meeting contractual targets and providing a high standard of services to our customers
What we need from you
Excellent communication skills
Previous experience in providing excellent customer service to customers. Ability to build positive and constructive working relationships with colleagues and contractors
Ability to manage competition priorities
Excellent organisation skills and the ability to repeatedly prioritise workload
Ability to work under pressure in a fast-changing environment
Good level of proficiency in Microsoft application such as Word, PowerPoint and Excel
Good level of proficiency in analysing and interpreting data
Your Benefits
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional Wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/adoption pay
Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
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