Domestic Abuse Refuge Deputy Manager
| Posting date: | 04 December 2025 |
|---|---|
| Salary: | £30,060.00 to £31,586.00 per year |
| Hours: | Full time |
| Closing date: | 18 December 2025 |
| Location: | DY2 7DT |
| Remote working: | On-site only |
| Company: | Chadd |
| Job type: | Permanent |
| Job reference: |
Summary
As an employee with CHADD (Churches Housing Association of Dudley and District, you will provide the highest possible standard of support to women, children and male victims who are or who have experienced domestic abuse across all CHADD Refuge sites.
To take day to day responsibility for personnel matters within Refuge, such as staffing levels, overseeing the recording of TOIL, annual leave, sick leave and time management ensuring this is discussed and agreed with service manager
To manage the staff team and volunteers at the Refuge
To provide monthly supervision to workers and on-going case management guidance and support
To oversee rents and arrears in partnership with the service manager and Senior Refuge Coordinator and ensure effective plans are in place to manage arrears
Ensure all information and plans regarding arrears are shared at monthly arrears meetings
To enhance and develop the knowledge and skills of individual workers by identifying training and other support needs through supervision and appraisals
To assist the Service Manager and HR in the recruitment, selection, induction, training, supervision and development of workers and volunteers
To have responsibility on a day to day basis for overseeing safeguarding and other risk issues at the Refuge and to ensure that appropriate procedures are followed
To cover essential tasks in the event of staff sickness or shortage
To oversee the delivery of the support services being provided by Refuge, ensuring these are carried out effectively and to the highest standards
To lead on service projects as advised by Head of Service and Service Manager
Housing Management
Handle breaches of tenancy alongside the Service Manager which could culminate in carrying out evictions
Work collaboratively with Refuge Senior Coordinator to manage process in dealing with abandoned tenancies
Support the team when dealing with incoming referrals
Liaise and work with the Local Authority, property professionals and other support and welfare organisations, including Social Workers and Estate Agents
Maintain records and writing reports
To take day to day responsibility for personnel matters within Refuge, such as staffing levels, overseeing the recording of TOIL, annual leave, sick leave and time management ensuring this is discussed and agreed with service manager
To manage the staff team and volunteers at the Refuge
To provide monthly supervision to workers and on-going case management guidance and support
To oversee rents and arrears in partnership with the service manager and Senior Refuge Coordinator and ensure effective plans are in place to manage arrears
Ensure all information and plans regarding arrears are shared at monthly arrears meetings
To enhance and develop the knowledge and skills of individual workers by identifying training and other support needs through supervision and appraisals
To assist the Service Manager and HR in the recruitment, selection, induction, training, supervision and development of workers and volunteers
To have responsibility on a day to day basis for overseeing safeguarding and other risk issues at the Refuge and to ensure that appropriate procedures are followed
To cover essential tasks in the event of staff sickness or shortage
To oversee the delivery of the support services being provided by Refuge, ensuring these are carried out effectively and to the highest standards
To lead on service projects as advised by Head of Service and Service Manager
Housing Management
Handle breaches of tenancy alongside the Service Manager which could culminate in carrying out evictions
Work collaboratively with Refuge Senior Coordinator to manage process in dealing with abandoned tenancies
Support the team when dealing with incoming referrals
Liaise and work with the Local Authority, property professionals and other support and welfare organisations, including Social Workers and Estate Agents
Maintain records and writing reports