Student Support Supervisor
| Posting date: | 04 December 2025 |
|---|---|
| Salary: | £30,378 to £34,610 per year, pro rata |
| Hours: | Part time |
| Closing date: | 18 December 2025 |
| Location: | Preston, Lancashire |
| Remote working: | On-site only |
| Company: | University of Lancashire |
| Job type: | Contract |
| Job reference: | 1342-25 |
Summary
When you work for the University of Lancashire, you’ll be part of a thriving community of talent that’s united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you’ll be playing a vital part in helping us achieve our vision.
About the role:
Student Services is looking for a caring and motivated Team Supervisor to join our friendly and dedicated Student Support team at the Preston campus, providing maternity cover. If you’re motivated, enthusiastic, and driven by the desire to make a positive difference in students’ lives, we’d love to hear from you.
At the heart of our work is a shared commitment to creating an outstanding student experience. As a key member of our front-line team, you will help ensure that every student who reaches out to us feels supported, heard, and valued. Student Support is the first point of contact for all student queries, and we’re proud to offer clear, consistent, and timely guidance so our students can focus on their studies and enjoy their time at the University of Lancashire. No question is too small, and no challenge is too big, we’re here to help throughout every step of their journey.
In this role, you will supervise the delivery of high-quality advice and guidance on a wide range of topics, including student finance, visas, accommodation, disability and inclusive support, and graduation. You will also act as deputy for the relevant Student Support Coordinator when needed. Alongside leading the team, you will take ownership of medium to complex student cases, working closely with colleagues across the University to provide specialist support.
You may also supervise a group of staff, offering coaching, mentoring, and supporting their development through appraisals, making this a fantastic opportunity for someone interested in growing leadership experience and enhancing service delivery.
About you:
It is essential that you have recent experience of working in a busy customer service environment and have an undergraduate degree or equivalent qualifications or relevant industry experience. Knowledge of higher education, student support and issues effecting international students from a wide range of backgrounds is essential. We are looking for an individual with exceptional organisational skills, with an eye for detail, able to prioritise well and manage often multiple tasks and deadlines. A successful Student Support Supervisor will possess excellent customer service and time management skills, as well as a competency in Microsoft Office. You will need to be a skilled communicator, both written and verbal, with practical experience of working collaboratively and energetically with a wide variety of stakeholders in order to deliver excellent service levels within an environment where demands change frequently. It is essential that the post holder is able to manage challenging demands, priorities and pressures. The ability to work unsupervised and exercise judgement and initiative are essential skills as is the ability to create a positive impression with students and staff.
The post holder will be responsible for the supervision and line management of a pool of staff including coaching and mentoring colleagues and undertaking appraisals. Therefore, previous line management experience would be required for this role. This is a fantastic opportunity for a dedicated individual who is interested in enhancing service delivery.
If you're passionate about helping students thrive and meet all the essential criteria in the person specification, we’d be delighted to receive your application. This role is based at our Preston campus.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
What we can offer you:
Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives. We also offer a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform.
We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.
The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.
Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.
About the role:
Student Services is looking for a caring and motivated Team Supervisor to join our friendly and dedicated Student Support team at the Preston campus, providing maternity cover. If you’re motivated, enthusiastic, and driven by the desire to make a positive difference in students’ lives, we’d love to hear from you.
At the heart of our work is a shared commitment to creating an outstanding student experience. As a key member of our front-line team, you will help ensure that every student who reaches out to us feels supported, heard, and valued. Student Support is the first point of contact for all student queries, and we’re proud to offer clear, consistent, and timely guidance so our students can focus on their studies and enjoy their time at the University of Lancashire. No question is too small, and no challenge is too big, we’re here to help throughout every step of their journey.
In this role, you will supervise the delivery of high-quality advice and guidance on a wide range of topics, including student finance, visas, accommodation, disability and inclusive support, and graduation. You will also act as deputy for the relevant Student Support Coordinator when needed. Alongside leading the team, you will take ownership of medium to complex student cases, working closely with colleagues across the University to provide specialist support.
You may also supervise a group of staff, offering coaching, mentoring, and supporting their development through appraisals, making this a fantastic opportunity for someone interested in growing leadership experience and enhancing service delivery.
About you:
It is essential that you have recent experience of working in a busy customer service environment and have an undergraduate degree or equivalent qualifications or relevant industry experience. Knowledge of higher education, student support and issues effecting international students from a wide range of backgrounds is essential. We are looking for an individual with exceptional organisational skills, with an eye for detail, able to prioritise well and manage often multiple tasks and deadlines. A successful Student Support Supervisor will possess excellent customer service and time management skills, as well as a competency in Microsoft Office. You will need to be a skilled communicator, both written and verbal, with practical experience of working collaboratively and energetically with a wide variety of stakeholders in order to deliver excellent service levels within an environment where demands change frequently. It is essential that the post holder is able to manage challenging demands, priorities and pressures. The ability to work unsupervised and exercise judgement and initiative are essential skills as is the ability to create a positive impression with students and staff.
The post holder will be responsible for the supervision and line management of a pool of staff including coaching and mentoring colleagues and undertaking appraisals. Therefore, previous line management experience would be required for this role. This is a fantastic opportunity for a dedicated individual who is interested in enhancing service delivery.
If you're passionate about helping students thrive and meet all the essential criteria in the person specification, we’d be delighted to receive your application. This role is based at our Preston campus.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
What we can offer you:
Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives. We also offer a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform.
We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.
The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.
Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.