Assistant Customer Service Manager
| Dyddiad hysbysebu: | 03 Rhagfyr 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £31236-34610 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Ionawr 2026 |
| Lleoliad: | Newcastle, NE1 7RU |
| Cwmni: | Newcastle University |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 28899-43819493 |
Crynodeb
We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.
The Role
We are seeking a proactive and dedicated Assistant Customer Service Manager to lead our on-site team across three student villages. The ideal candidate will be passionate about delivering first-class service and ensuring our students and residents receive the efficient, professional, and caring support they deserve. In this role, with the support of the Operations Manager you will oversee staffing, resources, and operational processes, including key management and health & safety compliance, and ensure a culture of continuous improvement to meet the evolving needs of our residents.
If you thrive in a fast-paced environment and are committed to creating a positive living experience for students, we would love to hear from you.
You will be responsible for the day-to-day management of the Customer Service team across our student villages, ensuring high levels of customer service are maintained at all times. Ensure the teams are supported and possessing of the tools to provide a first-class living experience to our residents. Undertake managerial responsibilities relating to the role.
For informal queries regarding the role, please contact David Kent, Operations Manager, David.Kent@newcaste.ac.uk.
The Role
We are seeking a proactive and dedicated Assistant Customer Service Manager to lead our on-site team across three student villages. The ideal candidate will be passionate about delivering first-class service and ensuring our students and residents receive the efficient, professional, and caring support they deserve. In this role, with the support of the Operations Manager you will oversee staffing, resources, and operational processes, including key management and health & safety compliance, and ensure a culture of continuous improvement to meet the evolving needs of our residents.
If you thrive in a fast-paced environment and are committed to creating a positive living experience for students, we would love to hear from you.
You will be responsible for the day-to-day management of the Customer Service team across our student villages, ensuring high levels of customer service are maintained at all times. Ensure the teams are supported and possessing of the tools to provide a first-class living experience to our residents. Undertake managerial responsibilities relating to the role.
For informal queries regarding the role, please contact David Kent, Operations Manager, David.Kent@newcaste.ac.uk.
The Role
We are seeking a proactive and dedicated Assistant Customer Service Manager to lead our on-site team across three student villages. The ideal candidate will be passionate about delivering first-class service and ensuring our students and residents receive the efficient, professional, and caring support they deserve. In this role, with the support of the Operations Manager you will oversee staffing, resources, and operational processes, including key management and health & safety compliance, and ensure a culture of continuous improvement to meet the evolving needs of our residents.
If you thrive in a fast-paced environment and are committed to creating a positive living experience for students, we would love to hear from you.
You will be responsible for the day-to-day management of the Customer Service team across our student villages, ensuring high levels of customer service are maintained at all times. Ensure the teams are supported and possessing of the tools to provide a first-class living experience to our residents. Undertake managerial responsibilities relating to the role.
For informal queries regarding the role, please contact David Kent, Operations Manager, David.Kent@newcaste.ac.uk.
The Role
We are seeking a proactive and dedicated Assistant Customer Service Manager to lead our on-site team across three student villages. The ideal candidate will be passionate about delivering first-class service and ensuring our students and residents receive the efficient, professional, and caring support they deserve. In this role, with the support of the Operations Manager you will oversee staffing, resources, and operational processes, including key management and health & safety compliance, and ensure a culture of continuous improvement to meet the evolving needs of our residents.
If you thrive in a fast-paced environment and are committed to creating a positive living experience for students, we would love to hear from you.
You will be responsible for the day-to-day management of the Customer Service team across our student villages, ensuring high levels of customer service are maintained at all times. Ensure the teams are supported and possessing of the tools to provide a first-class living experience to our residents. Undertake managerial responsibilities relating to the role.
For informal queries regarding the role, please contact David Kent, Operations Manager, David.Kent@newcaste.ac.uk.