CRM Campaign Executive (Loyalty)
| Dyddiad hysbysebu: | 03 Rhagfyr 2025 |
|---|---|
| Cyflog: | £30,600 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Rhagfyr 2025 |
| Lleoliad: | United Kingdom |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | St John Ambulance |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 296580JCP |
Crynodeb
CRM Campaign Executive (Loyalty)
Hybrid Working - 12 months Fixed Term Contract
Full time (35 hours pw)
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
Competitive salary and pension scheme
33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
Hybrid, Flexible working
Cycle to work scheme Electric Vehicle Scheme
Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,400 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).
Job Summary
The CRM Campaign Executive (Loyalty) at St John Ambulance is responsible for executing targeted CRM campaigns across various channels to drive customer engagement, retention, and advocacy for Enterprise products and services and with the wider charity. Leveraging proficiency in CRM platforms and strong analytical skills, the executive collaborates with cross-functional teams to ensure campaigns align with business objectives and target audience segments. With a focus on segmentation, personalisation, and automation, they create compelling campaign content and monitor performance metrics to optimise campaign effectiveness. By maintaining meticulous attention to detail and continuous learning, the CRM Campaign Executive plays a crucial role in enhancing customer satisfaction, loyalty, and overall business success.
About You
You will be educated to GCSE level or equivalent (Grade C / 4) including Maths & English, minimum 5, experience in executing CRM campaigns across various channels, such as email, social media, and direct mail, with a focus on segmentation and personalisation, experience in analysing campaign performance metrics and deriving actionable insights to optimise campaign strategy and familiar with CRM platforms such as Microsoft Dynamics, Salesforce, HubSpot, or similar tools.
About the Role
Campaign Execution: Execute CRM campaigns across various channels, ensuring alignment with campaign objectives and target audience segments.
Content Creation: Collaborate with stakeholders to create compelling content for CRM communications and manage creative assets in the CRM with version control.
Campaign Setup and Automation: Set up campaigns within CRM platforms, configure automation workflows, and schedule campaign launches to maximise efficiency and effectiveness.
Segmentation and Personalisation: Implement audience segmentation strategies to deliver personalised messaging and offers tailored to different customer segments and personas.
A/B Testing: Conduct A/B tests on campaign elements such as subject lines, messaging, and creative assets to optimise campaign performance and drive engagement.
Data Management: Ensure accuracy and completeness of customer and delegate data within the CRM system, including segmentation criteria maintenance.
Please see the job description for more detail (this can be viewed on our website or once you click apply)
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
Hybrid Working - 12 months Fixed Term Contract
Full time (35 hours pw)
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
Competitive salary and pension scheme
33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
Hybrid, Flexible working
Cycle to work scheme Electric Vehicle Scheme
Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,400 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).
Job Summary
The CRM Campaign Executive (Loyalty) at St John Ambulance is responsible for executing targeted CRM campaigns across various channels to drive customer engagement, retention, and advocacy for Enterprise products and services and with the wider charity. Leveraging proficiency in CRM platforms and strong analytical skills, the executive collaborates with cross-functional teams to ensure campaigns align with business objectives and target audience segments. With a focus on segmentation, personalisation, and automation, they create compelling campaign content and monitor performance metrics to optimise campaign effectiveness. By maintaining meticulous attention to detail and continuous learning, the CRM Campaign Executive plays a crucial role in enhancing customer satisfaction, loyalty, and overall business success.
About You
You will be educated to GCSE level or equivalent (Grade C / 4) including Maths & English, minimum 5, experience in executing CRM campaigns across various channels, such as email, social media, and direct mail, with a focus on segmentation and personalisation, experience in analysing campaign performance metrics and deriving actionable insights to optimise campaign strategy and familiar with CRM platforms such as Microsoft Dynamics, Salesforce, HubSpot, or similar tools.
About the Role
Campaign Execution: Execute CRM campaigns across various channels, ensuring alignment with campaign objectives and target audience segments.
Content Creation: Collaborate with stakeholders to create compelling content for CRM communications and manage creative assets in the CRM with version control.
Campaign Setup and Automation: Set up campaigns within CRM platforms, configure automation workflows, and schedule campaign launches to maximise efficiency and effectiveness.
Segmentation and Personalisation: Implement audience segmentation strategies to deliver personalised messaging and offers tailored to different customer segments and personas.
A/B Testing: Conduct A/B tests on campaign elements such as subject lines, messaging, and creative assets to optimise campaign performance and drive engagement.
Data Management: Ensure accuracy and completeness of customer and delegate data within the CRM system, including segmentation criteria maintenance.
Please see the job description for more detail (this can be viewed on our website or once you click apply)
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.