Customer Service Advisor
| Posting date: | 02 December 2025 |
|---|---|
| Salary: | £26,000 per year |
| Additional salary information: | Excellent Benefits! |
| Hours: | Full time |
| Closing date: | 01 January 2026 |
| Location: | Stoke-on-Trent, Midlands, ST4 2RS |
| Remote working: | On-site only |
| Company: | Meridian Business Support |
| Job type: | Permanent |
| Job reference: | 58626634 |
Summary
Are you an experienced Customer Service professional with a background in manufacturing? Do you thrive in a fast-paced environment and enjoy building strong relationships? We’re looking for a Customer Service Advisor to join our team and deliver exceptional support to customers before and after their purchase. This role involves handling complex product queries, managing schedules, and ensuring smooth communication between customers and internal teams.
Salary: £26,000 per annum
Hours: Monday – Friday, 08:00 – 16:30 (30-minute unpaid break)
Contract: Full-Time, Permanent
Key Responsibilities as Customer Service Advisor
- Answer incoming calls and emails from customers
- Make outbound calls to provide order updates
- Investigate and resolve complaints, ensuring timely solutions
- Log issues and liaise with relevant departments
- Welcome and assist customers on-site
- Organise Service Engineers’ schedules and arrange visits
- Book courier services (e.g., TNT)
- Develop technical product knowledge to support customers effectively
Essential Requirements
- Customer Service experience within a manufacturing environment
- Strong IT skills – fast typing, confident with Excel, Outlook, live sheets, and quick to learn new systems
- Confident communicator on the phone
- Ability to build positive rapport quickly with stakeholders at all levels
- Comfortable learning a complex and varied product range
Personal Attributes
- Excellent written and verbal communication
- Strong problem-solving skills
- Approachable, helpful, and professional
- Reliable with excellent time management
Keywords: Customer Service Assistant, Manufacturing Customer Service, Technical Support, Order Management, Complaint Resolution, Scheduling, Courier Booking, Excel, Outlook, IT Skills, Stakeholder Management, Product Knowledge, Full-Time, Permanent, Office-Based, Career Development.
Please apply today or call our local Stoke branch to discuss this Customer Service Advisor role in more detail.
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Salary: £26,000 per annum
Hours: Monday – Friday, 08:00 – 16:30 (30-minute unpaid break)
Contract: Full-Time, Permanent
Key Responsibilities as Customer Service Advisor
- Answer incoming calls and emails from customers
- Make outbound calls to provide order updates
- Investigate and resolve complaints, ensuring timely solutions
- Log issues and liaise with relevant departments
- Welcome and assist customers on-site
- Organise Service Engineers’ schedules and arrange visits
- Book courier services (e.g., TNT)
- Develop technical product knowledge to support customers effectively
Essential Requirements
- Customer Service experience within a manufacturing environment
- Strong IT skills – fast typing, confident with Excel, Outlook, live sheets, and quick to learn new systems
- Confident communicator on the phone
- Ability to build positive rapport quickly with stakeholders at all levels
- Comfortable learning a complex and varied product range
Personal Attributes
- Excellent written and verbal communication
- Strong problem-solving skills
- Approachable, helpful, and professional
- Reliable with excellent time management
Keywords: Customer Service Assistant, Manufacturing Customer Service, Technical Support, Order Management, Complaint Resolution, Scheduling, Courier Booking, Excel, Outlook, IT Skills, Stakeholder Management, Product Knowledge, Full-Time, Permanent, Office-Based, Career Development.
Please apply today or call our local Stoke branch to discuss this Customer Service Advisor role in more detail.
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.