Customer Service Advisor
| Posting date: | 12 March 2026 |
|---|---|
| Salary: | £25,000 per year |
| Hours: | Full time |
| Closing date: | 11 April 2026 |
| Location: | ST1 |
| Remote working: | On-site only |
| Company: | Synergy Recruitment Ltd |
| Job type: | Permanent |
| Job reference: | 34497-409152 |
Summary
Build your career...
If you're looking to join a company you can be with for many years to come, you've found the right place.
You'll be joining a friendly & supportive team, who all get on and have a good laugh together (a sense of humour is a must!) A lot of them have been there for many years - which is a good sign about our client, as an employer!
You don't need any office-based experience, which makes this a brilliant opportunity to start your career within the office world. AND there's progression opportunities aplenty, so you can develop your career here, for the long-term.
Benefits/ Details:
• Salary: £25,000 per annum
• Hours: 37.5 hours per week, shift pattern between the hours of 8AM - 7.30PM, Monday - Friday, and occasional Saturday support, 9AM - 12PM
• Location: Stoke-on-Trent
• Hybrid working: 3 days in the office, 2 days working from home once trained
• Benefits: Benefits portal with high street discounts, your birthday off, Employee Assistance Programme, Christmas hampers, life assurance, staff discounts
What will you be doing as the Customer Service Advisor?
• Taking inbound calls from customers
• Processing orders
• Sorting out returns
• Handling enquiries & complaints
• Suggesting alternative products that offer better value
What do you need, to be considered for the role of Customer Service Advisor?
• Experience in a customer-facing role (doesn't need to be in an office)
• Comfortable handling high call volumes
If this sounds like the role for you, please apply with your CV today!