Desktop Support Technician
| Dyddiad hysbysebu: | 02 Rhagfyr 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Ionawr 2026 |
| Lleoliad: | Pentrebach, CF48 4LA |
| Cwmni: | General Dynamics Lands Systems UK |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 543 |
Crynodeb
Description
General Dynamics Land Systems is on the look-out for a full-time Desktop Support Technician to join our IT Team. The successful and inclusive candidate will earn a favourable salary £25,500 based on experience and potential. This is an ideal role for someone who has a proactive and positive mindset and a keen desire to grow professionally. Joining an established team based at our Oakdale and Merthyr facility, you will work across a range of stakeholders to carry out first and second line support across 2 primary locations and several remote. Role includes day to day IT support and maintenance, managing Incidents and Requests logged in person and via ITSM tool. If you were already working in this position, this is what you would have been working on this week:- Day to day support and administration of Active Directory, Exchange, Microsoft 365, Processing New starters/leavers.)
- Support the team with local network issues and troubleshooting. (Cable patching, connectivity)
- PC and laptop builds including using SCCM.
- General support of End User devices and accounts.
- Provide support during Team projects (Windows Upgrades, Hardware Refresh.
- Change control – ensuring procedures are followed for all I.T. changes.
- Liaison and coordination with I.T. Shared Services on: Any related central issues and the set-up of new devices/infrastructure needing access to shared systems.
- Mobile device management using Intune, to include provisioning, account and, hardware tracking.
- Monitor the helpdesk queue and ensure a prompt resolution for any issues and requests (all sites), ensuring recording of ad-hoc/emergency tasks on the helpdesk system.
- Action requests from Cyber security team to maintain strict security restrictions.
- To effectively manage the expectations of key customers at all times.
- Network support and troubleshooting. (Cable patching, connectivity)
- Application patching and deployment
- Ability to develop and adhere to best practice/process/policy.
- Customer service focus
- Windows Operating Systems
- MS Office applications
- Exchange Admin
- General networking
- Desktop hardware
- General security methodologies
- A compressed nine-day fortnight – which means every other Friday off!
- A flexible benefits scheme - allowing you to adapt your benefits to suit yours and your family’s needs
- A personalised career development plan, alongside regular progress reviews - supporting and valuing your progression within the Company
- Professional training and development courses, both internal and external - allowing you to reach your full potential
- A flexible working environment where your contributions are recognised and rewarded, which includes compressed hours, reduced hours and job share
- A Company sports and social club, offering events at discounted prices – giving you the opportunity to meet and socialise with your fellow colleagues outside the workplace
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.