Director of Digital Technology and Infrastructure
| Dyddiad hysbysebu: | 01 Rhagfyr 2025 |
|---|---|
| Cyflog: | £117,645.00 i £134,103.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £117645.00 - £134103.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Rhagfyr 2025 |
| Lleoliad: | London, NW1 3AX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9333-25-1508 |
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Please refer to the attached Job Description and Person Specification on this advert for further info. Main Duties & Responsibilities Service delivery & operations Own end to end IT service management (ITIL) performance: incident, problem, change, request, and knowledge management; maintain high availability, robust SLAs, and clear customer experience measures (CSAT/NPS) Deliver mature service measurement and transparency through dashboards and monthly service reviews with divisions Lead operational adoption and optimisation of enterprise platforms (e.g., ServiceNow) to streamline internal services and self service. Infrastructure & platform development Set the technical strategy and roadmap for networks (incl. Wi Fi), end user computing, collaboration, identity, hosting (cloud, hybrid), integration, and zero trust securityaligned to the Trusts Digital Foundation Ensure platform resilience, continuity and recovery capabilities are designed, tested and evidenced across sites Oversee Windows and endpoint lifecycle compliance and platform upgrades in step with cyber posture and clinical safety. Programme delivery Provide leadership for the Trusts digital technology projects and programmes, ensuring all initiatives are aligned to strategic objectives and deliver measurable benefits for patients, staff, and the organisation. Oversee the prioritisation, resourcing, and sequencing of projects to maximise value and manage risk across the digital portfolio. This includes infrastructure upgrades, cyber security initiatives, and business change programmes Champion the adoption of agile and iterative delivery approaches where appropriate and ensure robust benefits management and realisation Engage proactively with clinical, operational, and corporate leaders to ensure digital projects meet the needs of the Trusts diverse services. Foster a culture of collaboration, transparency, and accountability in project delivery Provide regular, concise updates to the Executive Board, Digital Strategy Programme Board, and other governance forums on portfolio progress, risks, and outcomes. Ensure that all projects are subject to appropriate assurance, risk management, and escalation processes. Cyber security, data protection & resilience Trust lead for cyber risk across technology operations: maintain DSPT (CAF aligned) Standards Met status with clear evidence, plans, and board level reporting Chair/Co-chair the operational Cyber Management forum alongside the Cyber Lead; ensure incident preparedness through CNWL Cyber Response Plan scenarios and exercises Embed secure by design, vulnerability management, pen test remediation, and supplier security assurance across the multi supplier estate. Commercial leadership & financial management Lead commercial strategy for ICT: contracting, renewals, KPIs, SLAs, credits/service relief, benchmarking, and exit/transition planning; assure robust supplier governance and value for money across major contracts Optimise the SIAM style multi supplier operating model (where applicable), clarifying RACI, dependencies and performance integration across parties Partner with Finance/Procurement to align with public procurement rules/frameworks and the Trusts efficiency objectives Lead for software licensing compliance across the Trust, including the Microsoft Agreement (as part of the National Tenant) Manage Digital Capex and Opex budgets and deliver agreed CIPs. Work with Finance colleagues to develop viable short and medium-term financial plans. People leadership & culture Lead and develop Technical Delivery, Contracts & Commercial, Service Management, Business Partner and related teamssetting clear objectives, coaching, and succession plans; promote inclusive, psychologically safe, and high standards culture Deputise for the CDIO in key internal and external fora when needed Embed CNWLs SCARF values and continuous improvement (learning from incidents, problem management, Kaizen/QI linkages).