IT Infrastructure Manager

Posting date:	11 November 2025
Salary:	£80,000 per year
Additional salary information:	Competitive
Hours:	Full time
Closing date:	10 December 2025
Location:	Golders Green, NW11 9DQ
Company:	Jewish Care
Job type:	Permanent
Job reference:	2969

Summary

Shape the Backbone of Our Technology. Make a Real Difference Every Day.

At Jewish Care, we’re on a mission to harness digital technology to improve the way we work — making our teams more efficient, enhancing quality, and helping us deliver even greater care and support to our community.

As part of our ambitious Digital Transformation Programme, we are looking for an experienced and motivated IT Infrastructure Manager to lead the design, implementation, and continuous improvement of our technology infrastructure across the organisation.

This is a hands-on leadership role, perfect for someone who thrives in a busy environment and enjoys solving problems, leading technical teams, and driving service excellence.

About the Role

Reporting to the Head of IT Delivery, the IT Infrastructure Manager will be responsible for ensuring our systems — from networks and servers to cloud platforms and telephony — are robust, secure, and optimised for performance.

You will lead a small team focused on proactive management of our IT environment, ensuring reliability, compliance, and scalability to meet the organisation’s needs. Working closely with the IT Security & Risk Manager, you’ll help maintain a strong cyber posture and deliver business continuity across all services.

This role plays a key part in shaping how technology supports every area of Jewish Care, combining technical expertise with a strong customer-focused mindset.

Key Responsibilities

• Oversee the design, maintenance, and performance of IT infrastructure, including networks, servers, cloud services, and telephony.
• Lead and mentor the IT Infrastructure Team, fostering a culture of innovation, accountability, and continuous improvement.
• Act as the escalation point for complex IT issues passed from the Helpdesk team.
• Manage and regularly test backup, disaster recovery, and business continuity systems.
• Support implementation of IT security policies and ensure compliance with GDPR, NHS DSPT, CE+ and other governance standards.
• Develop and maintain IT infrastructure standards and documentation in line with ITIL best practice.
• Collaborate with IT and Digital Transformation colleagues to ensure infrastructure meets business needs.
• Communicate technical concepts clearly to non-technical stakeholders.
• Manage suppliers and external partners to ensure effective delivery of services and value for money.

About You

You are a technically strong and people-focused IT professional, passionate about using technology to make a meaningful difference. You’re as comfortable designing infrastructure and solving problems as you are mentoring your team and communicating with senior stakeholders.

You’ll bring:

• 5+ years’ experience in IT support and infrastructure roles, with at least 3 years in a management position.
• Strong technical expertise across Microsoft Azure, Intune, and related cloud and data services.
• Proven experience managing and supporting networks (Wi-Fi, LAN, WAN), telephony, backup, and disaster recovery systems.
• Good understanding of cybersecurity and data protection requirements.
• Knowledge of ITIL processes and operational best practices.
• Excellent communication, problem-solving, and organisational skills.
• A proactive, customer-focused mindset with a “can-do” attitude.

Qualifications

• Relevant Microsoft Certifications in Azure, Security or Data Services (essential)
• ITIL v4 Certification (desirable)
• Degree in IT, Computer Science, or related field (desirable)
• Security-related qualifications (CISSP, ISO27001) – desirable

Why Jewish Care?

At Jewish Care, you’ll join a community that’s passionate about delivering excellence and compassion in everything we do. Technology plays a vital role in that mission — and you’ll be at the heart of it.

Ready to lead infrastructure that empowers people and transforms care?

Apply now and help us build a resilient, secure, and future-ready technology environment for Jewish Care.

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.