Call Handler | Lancashire & South Cumbria NHS Foundation Trust
| Dyddiad hysbysebu: | 01 Rhagfyr 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,937 - £26,598 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Rhagfyr 2025 |
| Lleoliad: | Preston, PR2 9HT |
| Cwmni: | Lancashire Care Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7651805/351-CEN2384-EB |
Crynodeb
An exciting opportunity has arisen for patient focused Call Handlers to support the Initial Response Service (IRS) based at Avondale Unit, Royal Preston Hospital – Preston.
IRS offers a single point of access into mental health services. This is an exciting time to be part of the crisis pathway and support people with mental health to ensure they access the most appropriate support at the right time.
Call handlers will be expected to accept calls from both professionals and services users, and will be required to complete administrative tasks such as clarification of appointment times or general enquiries.
Excellent IT skills are an essential component due to the fast pace of this role and the accurate recording of information to aid onward referral.
The role involves assisting clients who may be experiencing a range of mental health conditions. You will act as a liaison between the patient and the clinical team, to support all patients in receiving a positive, high quality and seamless experience throughout.
This role also requires the post holder to manage calls from service users who may be in crisis and you will supported through a training package to determine the immediacy of the situation and needs of the individual caller at that time. The training package will be delivered at Avondale Unit at Royal Preston Hospital.
The post holder will be resilient, resourceful, and be able to manage calls that may at times be distressing or require an emergency response. A robust supervision structure is in place to support staff due to the challenges of the role.
We are excited to receive applications from people who have the drive and passion to make a difference and have the resilience to work in a high-pressured environment
For further information or to arrange an informal chat please contact us using the details provided
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you’d like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.
Please see attached the job description and person specification for more information about this role.
This advert closes on Monday 15 Dec 2025