Animal Care Assistant
| Dyddiad hysbysebu: | 28 Tachwedd 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Colleague pet discount, uniform, life insurance, Healthshield benefits (money back towards general wellbeing), Volunteering Day |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Rhagfyr 2025 |
| Lleoliad: | WA4 6QP |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Willows Veterinary Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | Job Ref 76 |
Crynodeb
Job Title: Animal Care Assistant
Reports To: Practice Managers via Head Nurse
Location: Beech House Veterinary Centre, Wilderspool Causeway, Warrington, WA24 6QP
Date Written: November 2025
Job Overview:
Our aim within the practice is to treat our patients as though they were our own animals, and to treat our clients in the way we would wish to be dealt with ourselves.
This philosophy should be carried through all levels, in terms of our demeanour, appearance, professionalism and communication (between vets, clients, external providers such as laboratories and staff). We all have a part to play in ensuring the smooth running of the various aspects of the practice.
Roles & Responsibilities:
To provide assistance to the veterinary surgeons and nurses in the care of our patients and general maintenance of the surgery premises. To support the delivery of a professional, effective and organised client reception when required.
Main Duties:
1. You will be required to provide care to our patients under the instruction of a Registered Veterinary Nurse or Veterinary Surgeon. With the appropriate training tasks may include:
• General Care
• Feeding
• Exercising
• Restraining patients
• Medicating patients topically / orally / and via the subcutaneous route
• Completing hospital sheets and writing up notes
• Ensure high levels of cleanliness and hygiene in all areas of the practice, at all times
• Assist Veterinary Nurses and Veterinary Surgeons
• Carry out reception duties, including taking payments
• Operate computer systems as directed, to access patient records, update records, generate invoices and day-to-day procedures
• Observe and monitor in-patients including temperature checks and heart rate
• Assist in the theatre and clean corridor
• Laboratory work
• Supply products according to training and authorisation by a suitably qualified person (SQP)
• Assist the veterinary nurses and veterinary surgeons with administrative duties such as replacing theatre and prep stock as requested
• Preparation of theatre kits including cleaning and packaging, autoclaving drapes and swabs
2. Greet clients with a smile and engage in “small talk” to put clients at ease, respond effectively to client enquiries via the telephone or in person and relay accurate messages to other staff.
3. Make client appointments, book ops, process enquiries, requests and messages. Create new client files, update and monitor existing files, keep computer records up-dated.
4. With the help of senior members of the reception team, organise veterinary appointments and liaise with the vets to ensure the day runs as efficiently as possible.
5. Take payments, processing and monitoring accounts. General clerical duties including ordering stationery, photocopying and sending faxes, dealing with the mail and reminders as required.
Additional notes:
• Dependent upon suitability and academic qualifications held, animal care assistants may be required to undertake the veterinary care assistance qualification (VCA).
• To undertake such duties as may, from time to time, be reasonably requested within the flexible definition of this post or as requested by the management team.
Beech House have been looking after pets in and around Warrington for over 3 decades and have a friendly, dedicated and highly skilled staff of vets and nurses who are all passionate about providing a 'Gold Standard' of veterinary care for our clients. We are open 24 hours a day, 7 days a week offering standard consultations on both a Saturday and Sunday. We provide our own out of hours and emergency care with a dedicated team of vets and nurses.
Beech House is a Royal College of Veterinary Surgeons Accredited Practice which means that we have demonstrated a high level of care and clinical skill. Only half of vet practices in the UK have achieved this accreditation by the UK's governing body.
This is an opportunity to join the team that support the vets, you will be joining a team of:-
• 8 Vets
• 2 Practice Managers
• 1 HVN, 6 RVN’s, 5 SVN’s, 3 Auxiliary/ACA’s
• 6 Receptionists
• OOH Team – 4 Vets, 4 RVN’s
Hours of work are based on working 37.5 hours per week. 3:4 weeks are worked between 8 am to 8 pm Monday to Friday and 1:4 weeks are worked 2 pm to 10:30 pm plus 1:4 weekends (which is taken back as time off in lieu) and two Bank Holidays per year.
Holiday entitlement is 30 days per year (including Bank Holidays) with the opportunity to buy or sell extra holidays. Benefits also include a workplace pension scheme, uniform, colleague pet discounts, life insurance at 1 x annual salary and enhanced maternity and paternity benefits. We also offer Healthshield benefits which cover the everyday health needs of our teams by providing cashback for dental, optical and physiotherapy costs, alongside offering wellness services such as a Virtual GP Surgery and Employee Assistance Programme (EAP). One day paid for volunteering for a charity per year. A CPD allowance is in place based on 1 day and £250 per year for full-time hours.
Apply by sending a cover letter and CV to recruitment@willowsvetgroup.co.uk quoting job reference 76 by the closing date of 5 pm on Sunday 7th December 2025.
Reports To: Practice Managers via Head Nurse
Location: Beech House Veterinary Centre, Wilderspool Causeway, Warrington, WA24 6QP
Date Written: November 2025
Job Overview:
Our aim within the practice is to treat our patients as though they were our own animals, and to treat our clients in the way we would wish to be dealt with ourselves.
This philosophy should be carried through all levels, in terms of our demeanour, appearance, professionalism and communication (between vets, clients, external providers such as laboratories and staff). We all have a part to play in ensuring the smooth running of the various aspects of the practice.
Roles & Responsibilities:
To provide assistance to the veterinary surgeons and nurses in the care of our patients and general maintenance of the surgery premises. To support the delivery of a professional, effective and organised client reception when required.
Main Duties:
1. You will be required to provide care to our patients under the instruction of a Registered Veterinary Nurse or Veterinary Surgeon. With the appropriate training tasks may include:
• General Care
• Feeding
• Exercising
• Restraining patients
• Medicating patients topically / orally / and via the subcutaneous route
• Completing hospital sheets and writing up notes
• Ensure high levels of cleanliness and hygiene in all areas of the practice, at all times
• Assist Veterinary Nurses and Veterinary Surgeons
• Carry out reception duties, including taking payments
• Operate computer systems as directed, to access patient records, update records, generate invoices and day-to-day procedures
• Observe and monitor in-patients including temperature checks and heart rate
• Assist in the theatre and clean corridor
• Laboratory work
• Supply products according to training and authorisation by a suitably qualified person (SQP)
• Assist the veterinary nurses and veterinary surgeons with administrative duties such as replacing theatre and prep stock as requested
• Preparation of theatre kits including cleaning and packaging, autoclaving drapes and swabs
2. Greet clients with a smile and engage in “small talk” to put clients at ease, respond effectively to client enquiries via the telephone or in person and relay accurate messages to other staff.
3. Make client appointments, book ops, process enquiries, requests and messages. Create new client files, update and monitor existing files, keep computer records up-dated.
4. With the help of senior members of the reception team, organise veterinary appointments and liaise with the vets to ensure the day runs as efficiently as possible.
5. Take payments, processing and monitoring accounts. General clerical duties including ordering stationery, photocopying and sending faxes, dealing with the mail and reminders as required.
Additional notes:
• Dependent upon suitability and academic qualifications held, animal care assistants may be required to undertake the veterinary care assistance qualification (VCA).
• To undertake such duties as may, from time to time, be reasonably requested within the flexible definition of this post or as requested by the management team.
Beech House have been looking after pets in and around Warrington for over 3 decades and have a friendly, dedicated and highly skilled staff of vets and nurses who are all passionate about providing a 'Gold Standard' of veterinary care for our clients. We are open 24 hours a day, 7 days a week offering standard consultations on both a Saturday and Sunday. We provide our own out of hours and emergency care with a dedicated team of vets and nurses.
Beech House is a Royal College of Veterinary Surgeons Accredited Practice which means that we have demonstrated a high level of care and clinical skill. Only half of vet practices in the UK have achieved this accreditation by the UK's governing body.
This is an opportunity to join the team that support the vets, you will be joining a team of:-
• 8 Vets
• 2 Practice Managers
• 1 HVN, 6 RVN’s, 5 SVN’s, 3 Auxiliary/ACA’s
• 6 Receptionists
• OOH Team – 4 Vets, 4 RVN’s
Hours of work are based on working 37.5 hours per week. 3:4 weeks are worked between 8 am to 8 pm Monday to Friday and 1:4 weeks are worked 2 pm to 10:30 pm plus 1:4 weekends (which is taken back as time off in lieu) and two Bank Holidays per year.
Holiday entitlement is 30 days per year (including Bank Holidays) with the opportunity to buy or sell extra holidays. Benefits also include a workplace pension scheme, uniform, colleague pet discounts, life insurance at 1 x annual salary and enhanced maternity and paternity benefits. We also offer Healthshield benefits which cover the everyday health needs of our teams by providing cashback for dental, optical and physiotherapy costs, alongside offering wellness services such as a Virtual GP Surgery and Employee Assistance Programme (EAP). One day paid for volunteering for a charity per year. A CPD allowance is in place based on 1 day and £250 per year for full-time hours.
Apply by sending a cover letter and CV to recruitment@willowsvetgroup.co.uk quoting job reference 76 by the closing date of 5 pm on Sunday 7th December 2025.