Service Desk Operator
| Dyddiad hysbysebu: | 28 Tachwedd 2025 |
|---|---|
| Cyflog: | £31,789.00 i £32,908.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | 31789 - 32908 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Rhagfyr 2025 |
| Lleoliad: | Leyland, PR25 2LW |
| Cwmni: | Vacancy Filler |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | NOV20258024 |
Crynodeb
We’re Hiring: Service Desk Operator (First / Second Line Support)Department: Digital ServicesSalary: £31,789 - £32,908Location: Leyland / AgileHours: 36.25 hours per weekContract: Permanent Join Our Legacy of Change and Community At Progress Housing Group, we’re more than just homes - we’re a community. With 900+ passionate colleagues, we’re committed to making a difference every day, supporting people to live independently and thrive. Due to team growth and recent internal promotions, we’re now looking for two skilled and customer-focused Service Desk Operators (First / Second Line Support) to join our technical services team on a permanent basis. If you’re organised, proactive, and passionate about IT support, we’d love to hear from you. About the role As a Service Desk Operator, you’ll be the first point of contact for IT queries, providing high-quality first and second line support to colleagues across the Group. You’ll diagnose and resolve hardware and software issues, manage incidents from start to finish, and support the onboarding and offboarding of staff. This is a full-time, permanent role working 36.25 hours per week, with core hours from 9am to 5pm, Monday to Friday. You’ll follow an agile working model, spending at least three days per week in our Leyland office, with flexibility for occasional early (8am) or late (6pm) cover as needed. You’ll be part of a supportive team, committed to delivering excellent customer service and ensuring our colleagues can work effectively. What We Are Looking For To be successful in this role, you should have: Essential: Proven experience in a first or second line IT support role, with strong troubleshooting skills.Knowledge of Microsoft Exchange or Office 365, Active Directory, and virtual environments.Excellent customer service skills and the ability to communicate clearly with colleagues at all levels.A full UK driving licence and access to your own vehicle to travel between sites as required. Desirable: Confidence to communicate at all levels, both face-to-face and over the phoneExperience in a fast-paced environment Why Progress? At Progress Housing Group, we believe in supporting our people so they can do their best work and enjoy a fulfilling career. Here’s what you can expect when you join us: You’ll benefit from agile and flexible working, with the tech and support you need to balance work and life in a way that suits you.Your pay will be competitive and reviewed annually, with a strong pension scheme to help you plan for the future.You’ll enjoy generous annual leave, with options to buy or sell days and even a day off for your birthday, so you can make the most of your time away from work.We’re committed to your professional development, offering support for qualifications, paid professional subscriptions, coaching, mentoring, and regular career check-ins to help you progress.Your health and wellbeing matter to us, with healthcare plans, an employee assistance programme, and a supportive, inclusive culture where your contributions are recognised and valued. How to Apply Click Apply Now, upload your CV, and complete our short application. Be sure to include a supporting statement that highlights why you’re a great fit for this role. Closing date: 12 noon on Thursday 11th December 2025Interview date: 18th December 2025 We welcome applications from everyone, especially from underrepresented groups. Inclusion matters here.